FRANCES RYALL

• Managing hotel operations, reviewing budgets, and rostering requirements.
• Managing audit compliance requirements, including HACCP, Brand Audits, and Training.
• Training and communication to ensure adequate product knowledge.
• Coordinated with departments to streamline processes and improve efficiency.
• Monitored inventory levels and managed supply chain logistics effectively.
• Led training sessions to develop team skills and enhance performance.
• Analyzed operational data to identify areas for improvement and cost savings.
• Fostered a positive work environment through effective communication and support.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Built strong operational teams to meet process and production demands.

• Rebranded hotel
• Oversaw recruitment, training and development of staff members to ensure they had the necessary skills to perform their jobs effectively.
• Developed and implemented standard operating procedures for improved process consistency.
• Oversaw budget management and cost control initiatives across the division.
• Led training programs to enhance team skills and operational knowledge.
• Utilized performance metrics to monitor operational effectiveness and identify areas for improvement.
• Fostered a culture of safety and compliance throughout the division's operations.
• Developed and implemented operational strategies to improve efficiency, productivity and customer service.
• Analyzed financial data to identify trends and opportunities for cost savings or revenue growth.

• Supervised nightly hotel operations to ensure guest satisfaction and safety.
• Resolved guest complaints promptly, upholding brand reputation and service quality.
• Conducted nightly audits of financial transactions and inventory for accuracy.
• Implemented operational procedures to enhance efficiency during night shifts.
• Collaborated with security personnel to maintain a safe environment for guests and staff.
• Coordinated emergency response protocols, ensuring staff preparedness for various situations.
• Managed emergencies including fires, medical incidents, and criminal activities.
• Adapted policies and procedures as needed to ensure smooth business operations.

• Convert and grow the conference and sales department while providing professional unity between all major stakeholders.
• End to end sales and event development
• Manage year on year budget
• Streamline and redevelop all point of sale material
• Develop market analysis to provide team knowledge
• Develop sales and marketing strategy to drive revenue for conferencing
• Pro-actively selling and building new key client relationships
• Conducting hotel site inspections
• Following up on past conferences and managing client feedback
• Provide team development within the use of sales and catering to release accurate runsheets
• Develop, create and participate within tradeshows

• Quote and secure new business, assist with all sole use residential conference and growth within the sales department, while providing operational support across the hotel.
• Strong competitor market knowledge
• End to end sales and event development
• Organise familiarisations and conduct hotel site inspections
• Negotiation and development of key residential conferencing
• Managing payment schedules and all contracted room nights
• Manage all room requirements for sole use conferencing
• Assist with conference theme design and provide unique tailored experience for the client
• Coordinate bump in requirements and permits if required

Tracked expenses meticulously to ensure adherence to company budget requirements.

• Managed executive calendars, scheduling meetings for optimal efficiency.
• Coordinated travel arrangements and itineraries for senior leaders seamlessly.
• Prepared comprehensive reports and presentations for stakeholder meetings.
• Liaised with internal teams to enhance project communication and collaboration.
• Organized company events and team-building activities to boost staff engagement.
• Supported onboarding processes for new department employees effectively.
• Maintained confidentiality of sensitive information to protect business operations.

• Ensured brand compliance across Asia Pacific region.
• Provided management support for hotels in consortia, corporate, and leisure travel tender submissions.
• Facilitated hotel negotiations for global corporate partnership programs, including Frequent Flyer initiatives.
• Created and maintained a comprehensive global sales database.
• Designed marketing flyers for hotel special rates targeting trade shows and corporate clients.
• Managed PR/media consultant to guarantee all materials met brand tier specifications.
• Organized complex travel arrangements for director of sales and vice president of global sales.
• Compiled monthly, quarterly, and yearly reports for global office.