Frances Sapwell
Idalia,Australia
Summary
Dynamic professional with extensive experience in prisoner management at Townsville Correctional Centre, excelling in training and coaching. Proven track record in logistics coordination and quality control, fostering collaboration and enhancing team performance. A self-starter with strong communication skills, dedicated to achieving operational excellence and improving rehabilitation outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Trade Instructor
Townsville Correctional Centre
Townsville, Queensland
09.2018 - Current
- Supervised daily prisoner activities, focusing on skill development and adherence to facility protocols.
- Built collaborative relationships with law enforcement, management, staff, and external organizations.
- Oversaw rehabilitation efforts through structured work activities aligned with case management goals.
- Provided timely advice regarding high-risk prisoners to appropriate personnel for safety measures.
- Engaged with prisoners to facilitate needs while following strict operational guidelines.
- Encouraged involvement in rehabilitation programs designed to improve outcomes for prisoners.
- Monitored security protocols, reporting aberrant behaviors or incidents as necessary.
- Maintained precise documentation and compiled detailed reports on incidents.
Receiving Administrator
Spotlight
Townsville, Queensland
02.2009 - 09.2016
- Managed dispatch and receiving of stock and orders efficiently.
- Monitored location of goods in transit to ensure timely deliveries.
- Completed documentation, record management, and filing tasks accurately.
- Operated forklift and pallet jack equipment to facilitate material handling.
- Assisted in training and supervising newly employed colleagues to enhance team performance.
- Performed monthly stock take to maintain inventory accuracy.
- Collaborated effectively within team environment to achieve operational goals.
- Ensured compliance with WH&S policies and procedures to promote workplace safety.
Self Employed
Furnishing Oasis
Townsville, Queensland
01.2006 - 12.2009
- Delivered exceptional customer service, addressing inquiries and providing tailored product recommendations.
- Prepared accurate quotations and processed customer orders promptly.
- Liaised with suppliers to procure high-quality materials and products.
- Manufactured quality soft furnishings according to specifications and standards.
- Ensured timely processing and delivery of orders to meet deadlines.
- Managed efficient receipt and dispatch of orders to optimize workflow.
- Executed administrative tasks, including data entry and payment processing.
- Handled BAS statements, invoicing, and financial accountancy preparation using QuickBooks.
Self Employed
Twin City Curtains
Townsville, Queensland
09.1997 - 07.2000
- Facilitated exceptional customer service through prompt responses to inquiries and effective product solutions.
- Accurately prepared quotations while processing customer orders in a timely manner.
- Collaborated with suppliers to secure quality materials essential for manufacturing.
- Ensured compliance with deadlines during order processing and delivery.
- Produced high-quality soft furnishings according to detailed specifications.
- Streamlined receipt and dispatch processes to enhance operational efficiency.
- Conducted data entry, order processing, and payment tasks to support administration.
- Administered BAS statements, invoicing, and financial accountancy preparation via QuickBooks.
Education
Certificate III Correctional Practice -
QSC Academy
Townsville, QLD01.2019
Certificate IV in Warehousing Operations - Warehousing Operations
CHASE SKILLS
Townsville, QLD01.2015
Certificate III in Soft Furnishings -
TAFE Queensland
QLD01.2008
Certificate IV in Training & Assessment -
AXIOM COLLEGE
Townsville, QLD01.2008
Skills
- Prisoner management and supervision
- Training and coaching
- Quality control
- Logistics coordination
- Goods receiving and dispatch
- Administration and data entry
- Phone and email communication
- Record keeping and filing
- Supplier liaison
- Warehouse operations
- Small business management
- Communication skills
- Team management and supervision
- Active listening and collaboration
- Initiative and logical thinking
- Team building and delegation
- Coaching and mentoring staff
- Self-starter with a can-do approach
- Punctual, polite, honest, and reliable
Professional Referees
- Shane Rossberg - TCC - CCO - QCS Academy Trainer
- Philip Foley - TCC - past industries manager
Relevant Licences Tickets
- High Risk Fork Lift Ticket - LF, 01/01/20
- Open C Class Drivers’ Licence, Current
- Open R Class Motorcycle Licence, Current
- Open RMDL Recreational Marine Boat Driver’s Licence, Current
- Master Scuba Diver, 01/01/14
- Queensland Firearms Licence, 01/01/26
- Electronic Police Clearance, Current
Qualifications Awards
- Certificate III Correctional Practice, 01/01/19
- Certificate III Business, 01/01/17
- Certificate III Business Administration, 01/01/17
- Certificate IV in Warehousing Operations, 01/01/15
- Certificate III in Soft Furnishings, 01/01/08
- Certificate IV in Training & Assessment, 01/01/08
- Certificate II in Information Technology, 01/01/99
- Building, Leading & Coaching Effective Teams Module – TAFE, 01/01/97
- Office Management in the Furnishing Industry – TAFE, 01/01/97
Personal Skills Attributes
- Active Listening & collaboration
- Uses Initiative to complete task
- Logical Thinking
- Team Building & Delegation
- Works well within a Team
- Coaching & Mentoring Staff
- Self-starter & uses Initiative
- Takes pride in work
- Takes a ‘Can Do’ approach
- Punctual, Polite, Honest & Reliable
Certification
- C and R class driver's license
- High-risk license
Timeline
Trade Instructor
Townsville Correctional Centre
09.2018 - Current
Receiving Administrator
Spotlight
02.2009 - 09.2016
Self Employed
Furnishing Oasis
01.2006 - 12.2009
Self Employed
Twin City Curtains
09.1997 - 07.2000
Certificate III Correctional Practice -
QSC Academy
Certificate IV in Warehousing Operations - Warehousing Operations
CHASE SKILLS
Certificate III in Soft Furnishings -
TAFE Queensland
Certificate IV in Training & Assessment -
AXIOM COLLEGE
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