FRANCES TRAVERS

Ticketing professional with extensive experience across all facets of ticketing and hospitality, including event builds, seat allocation, release backs, implementation, management, staff management, customer service, venue and ticket agency liaison and negotiation and data management. A strong and proven focus on attention to detail with highly developed interpersonal and communication skills. Able to manage and prioritise many and varied tasks. Able to engage with people to translate strategies and ideas into measurable outcomes. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• Melbourne Boomers - WNBL, Manage ticketing and membership programme for season 2022-2024 across all areas including customer interface, strategy, distribution externally/ internally of all tickets/memberships and conflict resolution required.
• Melbourne Racing Club, Develop strategy across all events for MRC including race days/music festival (Peninsular Picnic – Mornington), Gourmet Cinema (Caulfield) and Splashland (Caulfield).
• Tennis Australia, Lead a team which Increased revenue for Tennis Australia over 10 years through venue, ticketing, membership by implementing new and enduring strategies.
• World Swimming Championships, Responsible for developing and implementing the operational strategy for delivery of ticketing for M2007 World Swimming Championships facilitating the largest attendance ever at World Swimming Championships.
• Australian Open 2017, Planned and developed innovative and highly effective ticketing strategy which enabled the largest attendance at Australian Open to date of 728,763 people.
• Sydney 2000 Olympic Games, Successfully ran the accreditation programme in conjunction with the ticketing department at the Sydney Olympic Stadium.
• Australian Rugby Union, Lengthy and extensive involvement in all ticketing requirements for the Australian Rugby Union for ten years.

Available on Request

• Ticketek Ticketing System
• Memberlink/Archtics CRM System
• Ticketmaster Ticketing System
• Events-Pro Membership System
• Stay-in-Front CRM System
• First Sports CRM System
• TicketSauce System
• Vast Gate Entry System
• Hand Scanners
• Microsoft Computer Skills