Frances Aemailene RIO
Leanyer
Summary
Resourceful Manager offering a history of success coordinating and monitoring operations across various Job Roles over the last 20 years. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products.
Overview
21
21
years of professional experience
Work History
Recruitment and Allocations Coordinator /Manager
Mediserve Nursing Agency
02.2021 - Current
- · Skilled at working independently and collaboratively in a team environment.
- · Self-motivated, with a strong sense of personal responsibility.
- · Proven ability to learn quickly and adapt to new situations.
- · Excellent communication skills, both verbal and written.
- · Managed time efficiently in order to complete all tasks within deadlines.
- · Worked effectively in fast-paced environments.
- · Co-ordinated Bookings of RNS and PCA's with RDH, DPH, Aged Cares and other Facilities around Darwin.
- · Managed 60 + Clients to ensure all competencies, tasks, courses and ID were always kept up to date.
- · Interviewing each new candidate and finding jobs that will best suit there needs
- · Coached employees through day-to-day work and complex problems.
- · Entered data, generated reports, and produced tracking documents.
- · Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- · Coordinated with human resources department to handle payroll and personnel databases.
- · Inventoried and ordered office supplies to maintain availability of products.
- · Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Logistics Coordinator
Nighthawk Transport
04.2020 - 02.2021
- Made travel arrangements for staff members.
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Collaborated in timely processing of billing and accounts receivables.
- Coordinated travel itineraries, including flights, ground transportation and hotel accommodations.
- Transcribed meeting minutes for management's records.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Tracked orders and notified customers of status or potential delays.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Generated all documentation and information required for customer shipments.
- Produced weekly status reports detailing logistic operations and problems.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
Team Manager/ Team Leader/ Admin/ Pick and Packer
Americold - Woolworths third party logistics
02.2016 - 01.2020
- Built and deepened relationships with internal and external personnel to enhance client retention and growth plans.
- Improved long-term prospecting, strategy development and customer engagement.
- Daily, Weekly, monthly and annual reports
- Managed hiring and recruitment, employee motivation and training.
- Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps, and workflow discrepancies.
- Collected customer and employee feedback to deliver information to Operations management for corrective action.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Handled complex project management concerns independently and accurately.
- Communicated and coordinated with multiple departments, including Office Admin, Loading, Receivables, Inventory, Replenishments and pickers.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving, typically overseeing more than 1,000 pallets despatched per day and 500+ pallets received per day.
- Handled employee conflicts in the most efficient manner and while following all company procedures.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Ensured all warehouse personnel were properly trained and certified on equipment, including forklifts and pallet movers.
- Ordered supplies based on stock quantities, expected usage and budget limitations.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained work structure by updating job requirements and job descriptions for all positions.
- Rostering and co-ordination of staff based on forecast. Also working with a labor hire company
- Team building and Performance Reviews
- Performed daily safety engages both positive and negative feedback to staff
- Responsible for sending KPI reports to Woolworths Operations Team/Management
- Load Planning/ Finalising load plans and organising paperwork prior to despatching
- Generating appointments and booking times
- Kept physical files and digitised records organised for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Allocating Drivers on and off dock whilst ensuring truck turn around times are managed
- Completed driver inductions and log book hours. Following the chain of responsibility.
- Responsible for releasing daily orders in the system before the pickers and replenishment team start the day. This included woolworths stores and Dan murphys.
- Same day pick and despatch is met daily.
- Resolving any discrepancies before the end of shift
- Ensuring 100% accuracy with all paperwork. Filing at the end of shift
- Using multiple screens to monitor and cross reference to ensure smooth flow of operations. I used 3 desktop screens and a laptop.
- Competent in Administrative activities
- Competent in voice picking over 100+ cartons per hour.
Despatch Supervisor/ Administration/Customer Service
Surfstitch
02.2010 - 02.2016
- Managed the smooth operation of Despatch
- Supervision of 120+ staff and over 50 despatch stations
- Ensuring 100% accuracy on all customer orders and resolving any discrepancies or issues
- Resolving customer issues whilst working closely with customer service
- Team building and development with staff. Implementing a rewards/ bonus system.
- Daily/ weekly meetings with individuals regarding performance. Monthly staff performance reviews.
- Developing SOP's and training of staff on despatch. Re-training where required
- Allocating trucks on and off dock. Organising the loading and unloading of trucks
- Closing manifests prior to collection via Aus post, startrack, direct freight and DHL.
- Creating online and manual consignment notes
- Cleaning through the daily audits and filing systems
- Managing all international orders. Fixing incorrect use of suburbs, postcodes, addresses and country codes.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Educated customers on promotions to enhance sales.
Assistant Manager
Payless shoes
05.2008 - 02.2010
- Recruited, interviewed and hired individuals which would bring passion and dedication to our team.
- Maintained store appearance, including rack and shelving organisation, store lay out and planogram planning.
- Networked with customers and asked open-ended questions to determine immediate needs.
- Established membership loyalty, executing flawless satisfaction to drive client retention.
- Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands while monitoring clothing, accessory and shoe levels.
- Strengthened operational efficiencies and traceability, developing organisation systems for financial reports, schedules, inventory control and merchandising.
- Supported long-term business-need strategies, generated customer-relations feedback for process improvements.
- Improved efficiency by training staff on best practices and protocol.
- Created engaging merchandise presentations to motivate impulse purchases.
- Addressed customer issues to ensure quick and successful resolution.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Banking and balancing floats during and end of shift.
- Independently opening and closing of store
- General cleaning
Retail Assistant
NewsXpress
02.2005 - 05.2008
- Merchandising and maintaining high levels of store presentation
- Continually replenished stock in line with sales records for well-maintained displays and customer ease.
- Provided an outstanding in-store experience through positive and attentive customer service.
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Accepted and processed cash, cheque, card and mobile payments.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Experience in Lotto and Tobacco services
Retail Assistant
Donut king
06.2003 - 02.2005
- Continually replenished stock in line with sales records for well-maintained displays and customer ease.
- Created attractive product displays to enhance customer experience and boost sales.
- Completed purchases with cash, credit and debit payment methods.
- Increased purchase totals by recommending additional items.
- Developed and executed sales promotions.
- Operated cash register to process cash, cheque and credit card transactions.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Educated customers on product and service offerings.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Used proper handling and preservation methods while packaging and storing food products.
Education
High School Diploma -
Merrimac State High School
Gold Coast - Broadbeach12.2007
Skills
- Warehouse management
- Strong team-building skills
- Documentation and control
- Workflow planning
- Problem resolution
- MS Office
- Administrative and clerical procedures
- Methodical multitasker
- Extremely organised
- Self-motivated
- Problem solving
- Team leadership and motivation
- Staff Management
- Strategic Planning
- Scheduling
- Rostering and Payroll
- Logistics and Scheduling Coordinator
- Customer service
- Administrative leadership
- Attention to detail and accuracy
- Retail marketing
- Time management/ Meeting Deadlines
- Process implementation
- Strong verbal communication
- Team liaison
Timeline
Recruitment and Allocations Coordinator /Manager
Mediserve Nursing Agency
02.2021 - Current
Logistics Coordinator
Nighthawk Transport
04.2020 - 02.2021
Team Manager/ Team Leader/ Admin/ Pick and Packer
Americold - Woolworths third party logistics
02.2016 - 01.2020
Despatch Supervisor/ Administration/Customer Service
Surfstitch
02.2010 - 02.2016
Assistant Manager
Payless shoes
05.2008 - 02.2010
Retail Assistant
NewsXpress
02.2005 - 05.2008
Retail Assistant
Donut king
06.2003 - 02.2005
High School Diploma -
Merrimac State High School
Similar Profiles
Alison Jane OxburyAlison Jane Oxbury
Registered Nurse at Mediserve Nursing AgencyRegistered Nurse at Mediserve Nursing Agency
Princess Vanessa YoungPrincess Vanessa Young
Administration Assistant at Mediserve Nursing AgencyAdministration Assistant at Mediserve Nursing Agency
Anisha RajakAnisha Rajak
Assistant in Nursing at Mediserve Nursing AgencyAssistant in Nursing at Mediserve Nursing Agency