Francesca Ameli
Werribee,VIC
Summary
High-performing individual with over 10 years of experience delivering successful improvements for business operations, profitability and team development while providing exceptional customer service. I am looking for an opportunity where I can grow, as professional development is something that’s really important to me.
Overview
12
12
years of professional experience
Work History
Administrative Operations Manager
Pekish- Yarraville Club, Kooringal Golf Club, Geelong Bowls Club
Melbourne , Vic
05.2016 - Current
- Provided administrative support to company directors, including diary management, travel arrangements, document preparation.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Maintained up-to-date records of invoices, payments, and account statuses.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Developed and executed detailed event plans, including timelines, budgets, staffing requirements, and logistics.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided leadership, insight and mentoring to all employees.
Food & Beverage Supervisor
Kooringal Golf Club
Altona, VIC (Victoria)
05.2012 - 05.2016
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
- Planned special occasions such as weddings or conferences by determining details such as catering needs and decorations.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Assisted in hiring new personnel when required to meet staffing demands.
Education
Certificate 3 Business Administration -
Ashley Institute of Training
Melbourne 01-2012
Certificate 3 in Hospitality & Retail -
Elatum Group
Melbourne 11-2011
Skills
- Effective Communication
- Client Management
- Multi-Task Management
- Critical Thinking
- Effective Prioritization
- Team Leadership
- Adaptive Team Player
- Emotional Intelligence
- Detail-Oriented
- Microsoft Suit & Xero Proficiency
Timeline
Administrative Operations Manager
Pekish- Yarraville Club, Kooringal Golf Club, Geelong Bowls Club
05.2016 - Current
Food & Beverage Supervisor
Kooringal Golf Club
05.2012 - 05.2016
Certificate 3 Business Administration -
Ashley Institute of Training
Certificate 3 in Hospitality & Retail -
Elatum Group
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