FRANCESCA CEFALA
TAYLORS LAKES,State
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Call Center Sales Representative
ENERGY AUSTRALIA PTY LTD
2009.03 - 2010.05
- Streamlined processes for increased efficiency in managing large volume of inbound calls daily.
- Set up appointments with interested customers according to schedule availability.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Attained $[Amount] in sales targets on monthly basis.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
- Adapted communication style according to diverse clientele backgrounds for better connection and rapport building during calls.
- Provided information about available products and services, membership details, and purchase advantages.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Collaborated with marketing teams to develop and execute promotional strategies.
Customer Service Officer
ATO
2007.03 - 2008.03
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided primary customer support to internal and external customers.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Account Executive
Telstra Corporation
1998.01 - 2007.01
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended networking events to build relationships and identify sales opportunities.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
Education
No Degree -
Gladstone Park Secondary College
Gladstone Park, VICSkills
- CRM software knowledge
- Script Reading
- Customer Orders
- Customer Service
- Inbound and outbound calls
- Product and service knowledge
- Attention to Detail
- Outbound and inbound calls
- Call Center Customer Service
- Inbound Calls
- Account Management
- Call Management
- Customer Inquiry and Response
FLORIST
I STRAT A SMALL HOBBIES MAKING FLOWERS FOR SMALL WEDDINGS FOR FAMILY AND FRIEMDS AND CRETED A SMALL BUSINESS IN DELIVERLY LOCAL FOR FLOWERS ARRARGEMENTS FOR ANY OCCASSIONS.
Languages
Italian
Native or Bilingual
Timeline
Call Center Sales Representative
ENERGY AUSTRALIA PTY LTD
2009.03 - 2010.05
Customer Service Officer
ATO
2007.03 - 2008.03
Account Executive
Telstra Corporation
1998.01 - 2007.01
No Degree -
Gladstone Park Secondary College
Similar Profiles
Yvan(Yufan) LinYvan(Yufan) Lin
Technical Engineer at Growatt New Energy Australia Pty LtdTechnical Engineer at Growatt New Energy Australia Pty Ltd
Nimesh ShethNimesh Sheth
Service Manager at Hitachi Energy Australia Pty. LtdService Manager at Hitachi Energy Australia Pty. Ltd
Nav SinghNav Singh
Meter Data Analyst at CitiPower Pty Ltd, Powercor Australia Ltd & United Energy LtdMeter Data Analyst at CitiPower Pty Ltd, Powercor Australia Ltd & United Energy Ltd