Francesca Choo
East Perth,WA
Summary
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Zesty Pantry
City Beach, WA
08.2024 - Current
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Tailored orders to address customer allergies and gluten concerns.
- Answered phone calls, took reservations, and answered inquiries.
- Checked food quality regularly before serving it to customers.
- Performed opening and closing duties such as counting money, organizing supplies.
- Opened and closed the shop without supervision.
Front of House Employee - All Rounder
Flavour Spot
Warwick, WA
03.2024 - 10.2024
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Assisted head chef with preparing foods during service period.
- Open and closed the shop without supervision.
- Cleaning equipment and premises in the kitchen and at the front of house.
- Made and serve smoothies to customers.
- Assisted in prepping veggies and meats.
- Worked in a fast pace environment in both back and front of house.
- Had trained multiple new front of house employees of the restaurant.
- Had supervised the restaurant.
- Assisted in rotating stock and cleaning the cool-room.
- Assisted in setting up a table for reservations.
- Checked food quality regularly before serving it to customers.
- Performed opening and closing duties such as counting money, organizing supplies.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
Apprentice Pastry Cook
Chopin Patisserie
Sorento , WA
09.2022 - 09.2022
- Assisted with plating and serving desserts.
- Followed recipes to create cake, cookies and products.
- Tempered chocolate to fabricate shiny, durable and delicious candies and toppings.
- Rotated and organized stock in refrigerator and freezer to minimize waste.
- Baked gluten-free and other goods with ingredient limitations to meet dietary restrictions.
- Finished baked goods with glazes, icings and other toppings.
Front of House Employee
Flinderz Café
Hillarys , WA
06.2022 - 03.2024
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Front of House Training
Flinderz Café
Hillarys, WA
05.2022 - 06.2024
- Observed how to operate POS systems.
- Assisted in delivering foods and coffees to customers’ table.
- Learned different types of coffees.
- Understand how does a cafe work.
- Learned how to make smoothies and other cold drinks.
- Learned how to greet a customer correctly and with a positive outlook.
Apprentice Cook
Pantry By Miss Chow’s
City Beach, WA
10.2021 - 11.2021
- Assisted chefs in preparing meals, ensuring high standards of food quality and presentation.
- Maintained cleanliness and orderliness of the kitchen area, including all equipment, utensils, surfaces and floors.
- Assisted chefs with preparation of meat and vegetables.
- Had been put to pass position during service period.
- Had assisted with dishwashing.
- Assisted in cleaning kitchen premises.
Apprentice Cook
Waneroo Tavern
Waneroo, WA
05.2021 - 06.2021
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Received and stored food and supplies.
- Set up work stations prior to opening to minimize prep time.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Adhered strictly to safety guidelines while operating kitchen equipment like knives.
- Checked temperatures of ovens and grills regularly to ensure proper functioning.
Front of House Employee
Pantry By Miss Chow’s
City Beach, WA
01.2020 - 02.2022
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Helped customers with the menu and made suggestions to customers.
- Handled cash safely.
- Opened and closed the shop without supervision.
- Operated POS system.
- Made and served bubble tea to customers.
- Have understanding in UberEats service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Adhered to all health code regulations when handling food items or beverages.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Education
Cert III in Pâtisserie -
TAFE
Joondalup10-2023
High School Diploma -
Duncraig Senior High School
Perth10-2022
Cert II in Kitchen Operations -
North Metro TAFE
Joondalup10-2021
Cert IV in Patisserie -
TAFE
JoondalupSkills
- Order Taking
- Multilingual - I am able speak multiple languages as listed below
- Mandarin (Native)
- Cantonese (Native)
- English (Skilled)
- Training and mentoring
- Allergy awareness
- Payment Processing
- Open-close procedures
- Money Handling
- Menu knowledge
- Professional Appearance
- Strong Work Ethic
- Personal hygiene
- Greeting guests
- Can-do attitude
- Willingness and eagerness to learn
- Food allergy awareness
- Take instructions seriously
- Following procedures
- Hard working
- Eager to co-operate
Timeline
Front of House Employee
Zesty Pantry
08.2024 - Current
Front of House Employee - All Rounder
Flavour Spot
03.2024 - 10.2024
Apprentice Pastry Cook
Chopin Patisserie
09.2022 - 09.2022
Front of House Employee
Flinderz Café
06.2022 - 03.2024
Front of House Training
Flinderz Café
05.2022 - 06.2024
Apprentice Cook
Pantry By Miss Chow’s
10.2021 - 11.2021
Apprentice Cook
Waneroo Tavern
05.2021 - 06.2021
Front of House Employee
Pantry By Miss Chow’s
01.2020 - 02.2022
Cert III in Pâtisserie -
TAFE
High School Diploma -
Duncraig Senior High School
Cert II in Kitchen Operations -
North Metro TAFE
Cert IV in Patisserie -
TAFE