Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Waitress

Francesca Colosimo

Reservoir,VIC

Summary

Dynamic and dedicated waitress with a proven track record at Hi Italy Pizzeria, excelling in customer service and team collaboration. Recognized for effectively resolving complaints and enhancing guest experiences, while demonstrating strong multitasking abilities. Adaptable and knowledgeable about menu offerings, ensuring customer satisfaction and repeat business.

Overview

2027
2027
years of professional experience

Work History

Waitress

Hi Italy Pizzeria
Reservoir, VIC
2024 - Current
  • Provided excellent customer service by promptly taking orders and addressing guest inquiries.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Waitress

Ari Pizza E Pinsa
Reservoir, VIC
09.2022 - 10.2025
  • Provided exceptional customer service, ensuring a welcoming dining experience for all patrons.
  • Efficiently processed orders using point-of-sale systems to minimize wait times and enhance satisfaction.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Santa Maria College
Northcote, VIC
10-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Handling complaints
  • Innovation and creativity
  • Adaptable to change
  • Team player attitude

Accomplishments

  • speak fluent italian
  • won the dante alleghieri poetry competition in year 11 2024
  • academic excellence in italian subject

Languages

Italian
Native or Bilingual

Timeline

Waitress

Ari Pizza E Pinsa
09.2022 - 10.2025

Waitress

Hi Italy Pizzeria
2024 - Current

Santa Maria College
Francesca Colosimo