Francesca Cowley
Redlynch,QLD
Summary
Passionate about helping and connecting with individuals, possessing strong motivation to excel in high-pressure and unsupervised environments. Strategic thinker with exceptional leadership and communication skills, effectively navigating complex situations. Proven track record of organisation and dependability, successfully managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to contribute to the achievement of team goals.
Overview
9
9
years of professional experience
Work History
Residential Support Worker
Act for Kids
07.2024 - Current
- Created positive living environment, promoting independence and encouraging consistent routines.
- Provide transportation for children and young people to attend appointments, school or family contacts as needed.
- Prepare healthy, age-appropriate snacks and meals.
- A positive role model for young children by modelling appropriate language usage, manners, and conflict resolution methods.
- Assisted with bedtime routines, ensuring consistent schedule for optimal rest and development.
- Supported child development milestones by implementing age-appropriate learning activities.
- Other duties as required.
TEAM LEADER
Act for Kids – Family Reunification House
07.2022 - 08.2023
- Lead the provision of direct care for children and young people placed in the Family Reunification House, in alignment to Hope and Healing Framework, Trauma-informed care.
- Coaching and development of Residential support workers. Case planning and case inductions.
- Maintain a high standard of cleanliness, and comfort in a culturally safe environment.
- Develop staff rosters and managing household budgets.
- Work, health and safety checks, including vehicle maintenance, fire safety, house maintenance, and staff training.
- Audit compliance on Operations and Practice including Child Safety, Youth and for HSQF audits.
- Build and maintain relationships with stakeholders, to provide efficient and effective service.
- Supervision of Residential support workers and facilitation of team meetings, and performance management where necessary.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Ensuring delivery of high-quality care leading to positive outcomes for children.
RESIDENTIAL MANAGER
Catalyst Child & Family Services
04.2020 - 07.2022
- Oversaw daily operations within the program, ensuring that all tasks were completed accurately and on time.
- Managed two residential houses with a combined team of 15-20 staff across both houses
- Provided support and supervision to the team of Care Practitioners while also taking the leadership role in modelling effective practice
- Developed and implemented daily schedules aligned to suit the child's care plan goals, which resulted in consistency and predictability for the child.
- Delivered emergency 24-hour on-call service for 4weeks at a time to provide support and coaching for staff across six residential crisis accommodation houses.
- Supervision of Care Practitioners, and relevant training in alignment with workplace health and safety legislation.
CARE PRACTITIONER
Catalyst Child & Family Services
01.2016 - 01.2017
- Attend child or young person's daily care needs, in a way that reflects the therapeutic intent of the Spiral to Recovery practice framework
- Complete all paperwork in a timely manner, including daily shift reports, incident reports, medication logs, and other documentation as required
- Attend all meetings and training and assist in Quality Improvement and Licensing Audit activities as directed.
Education
Bachelor of Human Services - Public Human Services
Charles Sturt University
Bathurst, NSW05.2026
Diploma of Community Services -
Partners in Training Melbourne
MEL, VIC07.2020
Food Safety Certificate -
CTA Specialists
Melbourne, VIC02.2020
TCI – Therapeutic Crisis Intervention -
Queensland
CNS, QLD01.2016
Skills
- Experience with working with indigenous and non-indigenous people
- Excellent time management and organisational skills
- Confident working independently or within team
- Proficient at conflict resolution and problem solving
- Shows and uses initiative
- Hard working and consistent at meeting deadlines
- Proficient in Microsoft Office programs (Word, Excel, PowerPoint)
- Excellent Staff Management skills and ability to work through conflicts that may arise
- Adaptability and Flexibility
- Crisis Intervention
- Problem-solving abilities
- Teamwork and Collaboration
Timeline
Residential Support Worker
Act for Kids
07.2024 - Current
TEAM LEADER
Act for Kids – Family Reunification House
07.2022 - 08.2023
RESIDENTIAL MANAGER
Catalyst Child & Family Services
04.2020 - 07.2022
CARE PRACTITIONER
Catalyst Child & Family Services
01.2016 - 01.2017
Bachelor of Human Services - Public Human Services
Charles Sturt University
Diploma of Community Services -
Partners in Training Melbourne
Food Safety Certificate -
CTA Specialists
TCI – Therapeutic Crisis Intervention -
Queensland
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