Francesca Do
Balwyn North,VIC
Summary
Cashier and cook with seven years of experience in the food service industry, focused on enhancing customer satisfaction through efficient service and communication. Proficient in customer engagement, problem-solving, and inventory management, with a strong track record of maintaining accurate cash-handling procedures. Demonstrates a commitment to food safety and teamwork, ready to contribute to a customer-focused environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier/Cook
Steve's Fish and Chips Shop
Ballarat Central , VIC
03.2018 - 08.2025
- Provided welcoming customer service that encouraged regular customers, and always remained calm during rush hours, while being flexible when needed.
- Streamlined order processing (taking phone orders, handwriting orders, and grill bags, providing docket numbers) and actively working to enhance customer satisfaction through efficient service.
- Maintained accurate cash-handling procedures on the register and EFTPOS machine.
- I multitasked by cooking various food items on the grill, such as burgers, grilled fish, souvlakis, and custom orders from customers.
- Efficiently wrapped food items while cooking on the deep fryers.
- Actively involved in closing and opening shift jobs, such as cleaning the grill, packing away food items, dishwashing, wiping down the fridges and benches, sweeping and mopping, and taking out the trash bin.
- Regularly stocked the drinks fridge.
Dishwasher
Mitchell Harris Wine Bar
Ballarat Central, VIC
01.2022 - 07.2022
- Maintained the cleanliness of the kitchen and dishware.
- Communicating with co-workers and kitchen staff to streamline the workflow.
Education
Diploma - Nursing
Swinburne University of Technology
Melbourne, VICHigh School Diploma -
Loreto College
Ballarat, VIC10-2023
Skills
- Customer engagement
- Cash management
- Inventory management
- Time management
- Food safety
- Problem solving
Certification
- RSA Certification (Responsible Service of Alcohol)
Languages
English
Native/ Bilingual
Vietnamese
Limited
References
References available upon request.
Timeline
Dishwasher
Mitchell Harris Wine Bar
01.2022 - 07.2022
Cashier/Cook
Steve's Fish and Chips Shop
03.2018 - 08.2025
High School Diploma -
Loreto College
Diploma - Nursing
Swinburne University of Technology