Francesca Ferraguzzi

Provided high-quality coffee and espresso beverages in a fast-paced environment, following Australian café standards for brewing and presentation.

Specialized in crafting a variety of coffee drinks, including lattes, cappuccinos, flat whites, and more, using expert knowledge of beans, brewing methods, and milk textures.

Served and sold premium chocolates and other confectioneries, enhancing the overall

customer experience.

Delivered exceptional customer service,ensuring customer satisfaction and building rapport with regular patrons.

Maintained a clean and organized workspace, adhering to health and safety standards.

Management of payments and cash operations.

Preparation and administration of cafeteria products and drinks at the counter.

Collaboration in the preparation of products like sandwiches, toast and wraps.

Cleaning and sanitizing of equipment and work surfaces.

Cleaning and tidyng up of tables and service counter.

Management of payments and cash operations.

Preparation and administration of cafeteria products and drinks at the counter and at the table.

Collaboration in the preparation of products like sandwiches, toast and salads.

Cleaning and sanitizing of equipment and work surfaces.

Cleaning and tidyng up of tables and service counter.

Formal and informal mise en place of the tables depending of the

occurrence.

Control of reservations and table assignment.

Preparation of trays and arrangement of condiments, bread baskets and breadsticks.

Customer service,including answering questions and managing orders.

Adherence to safety and hygiene guidelines to ensure the health and well-being of customers.

Assisting in the preparation of sandwiches, wraps, salads and other cold aishes.

• Illustration of the daily menu, options and available alternatives and table service of multiple courses.