Francesca Galli Sostegni
SYDNEY,NSW
Summary
Dynamic and detail-oriented professional with experience in customer service. Proven ability in POS system operation and cash handling, fostering strong relationships with customers. Recognized as a clean and tidy person and collaborating effectively with team members to enhance service quality.
Overview
4
4
years of professional experience
Work History
Waitress
New Age Cafè
Rome, Rome
01.2026 - 08.2026
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained cleanliness of dining area and tables to ensure guest satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Participated in team meetings to improve service strategies and operations.
Housekeeper
private home
Rome, Rome
09.2025 - 12.2025
- Cleaned and sanitized all areas of the home.
- Organized household items and maintained tidy living spaces.
- Assisted with laundry, including washing, drying, and folding clothes.
- Communicated effectively with homeowners about specific cleaning preferences.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Shop Assistant
Iqos Italia - PMI
Rome, Rome
03.2024 - 03.2025
- Provided training to new staff on store procedures and customer service.
- Maintained cleanliness and organization of sales floor and storage areas.
- Collaborated with team members to enhance store operations and service quality.
- Operated the cash register to process customer purchases accurately and efficiently.
- Bagged or packaged purchases and wrapped gifts.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Assisted customers in selecting products and understanding features.
Waitress
La Mimosa
Rome, Rome
05.2023 - 12.2023
- Took and processed customer orders efficiently and accurately.
- Maintained cleanliness of dining area and tables to ensure guest satisfaction.
- Assisted in food preparation and presentation for timely service.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
Shop Assistant
Equivalenza
Rome, Rome
08.2022 - 04.2023
- Assisted customers in selecting products and understanding features.
- Operated the cash register to process customer purchases accurately and efficiently.
- Provided training to new staff on store procedures and customer service.
- Maintained cleanliness and organization of sales floor and storage areas.
- Completed daily checklists for smooth shop operations.
Education
Piaget Diaz
Rome, RomeSkills
- Payment processing
- POS system operation
- Order management
- Cash handling
- Customer service
- Cleanliness
- Attention to detail
- Team collaboration
- Relationship building
- Stress management
Timeline
Waitress
New Age Cafè
01.2026 - 08.2026
Housekeeper
private home
09.2025 - 12.2025
Shop Assistant
Iqos Italia - PMI
03.2024 - 03.2025
Waitress
La Mimosa
05.2023 - 12.2023
Shop Assistant
Equivalenza
08.2022 - 04.2023
Piaget Diaz