Francesca Hopkins
Lindfield,NSW
Summary
I am a confident and hard-working individual, and through previous work experience, I have developed a true passion for creating positive and memorable customer/ client experiences. This work experience has enhanced my strong interpersonal, technical, organisational and communication skills, which ensures my ability to work in various environments with a wide range of people as well as both developing and strengthening my strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HR Intern
NBCUniversal
09.2023 - Current
- Assisted in organising company-wide events, boosting morale and fostering positive workplace relationships among colleagues.
- Supported HR team with the creation of comprehensive onboarding materials
- Assisted in developing engaging training programs to enhance employee skill sets and productivity levels.
- Supported efforts to optimise employee engagement, diversity and inclusion.
- Drafted technical documents, EDM posts and internal memoranda.
- Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
- Administered employee benefits programs and operations
Sport Programs and Intervarsity Administrator
UTS Sport
01.2023 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralised information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
Administrative Assistant and Coach
CoWorks
01.2021 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organising regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimised calendar management for executives by scheduling appointments strategically while considering priorities and minimising conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Brand Ambassador and Events Assistant
Audi
12.2020 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Business Development Executive
Inquisitive
01.2022 - 08.2023
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated contracts with key stakeholders, resulting in favourable terms for the company and long-term partnerships.
- Developed customised solutions for clients, addressing their unique needs and helping them achieve their goals.
Education
Bachelor of Business Management - Sports Business And Event Management
University of Technology Sydney
Sydney12.2024
Higher School Certificate -
Wenona School
North Sydney, NSW09.2020
Summer Intensive - Fashion And Criminology
Oxbridge Academic Programs
Barnard University07.2018
Skills
- High skill set in IT and computing, device management and applications
- Good command of Microsoft Office tools and spreadsheets
- Strong verbal communicator
- Extensive written and verbal communication skilled obtained through previous work experience in customer-based industries
- Team liaison
- Multitasking skills and the ability to prioritise tasks
- Keen and enthusiastic problem solver with the ability to think on my feet
- Highly self-motivated and comfortable in taking initiative
- Able to work both independently and within a team environment
- Client assessment and analysis experience
Certification
WWC Check
RSA/ RCG
Timeline
HR Intern
NBCUniversal
09.2023 - Current
Sport Programs and Intervarsity Administrator
UTS Sport
01.2023 - Current
Business Development Executive
Inquisitive
01.2022 - 08.2023
Administrative Assistant and Coach
CoWorks
01.2021 - Current
Brand Ambassador and Events Assistant
Audi
12.2020 - Current
Bachelor of Business Management - Sports Business And Event Management
University of Technology Sydney
Higher School Certificate -
Wenona School
Summer Intensive - Fashion And Criminology
Oxbridge Academic Programs
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