Francesca King
Malvern East
Summary
Highly motivated and enthusiastic individual with a strong interest in dental health care and administrative roles. Currently undergoing training as a Dental Health Nurse while working as a receptionist. Goal is to further develop skills in a dynamic and supportive dental practice. Committed to providing excellent patient care and efficient administrative support to ensure the smooth running of the practice.
Overview
4
4
years of professional experience
Work History
Trainee Dental Nurse and Receptionist
Malvern Dental CAre
04.2024 - Current
- Demonstrated adaptability within the workplace by effectively adjusting to schedule changes or shifting priorities as needed.
- Provided valuable assistance during emergency situations, helping maintain patient safety while supporting dentist's efforts in resolving issues quickly.
- Improved patient comfort by providing thorough explanations of dental procedures and answering questions.
- Reduced wait times for patients by efficiently preparing treatment rooms between appointments.
- Maintained accurate patient records by routinely updating treatment plans, medical history information and insurance details in the dental practice software system.
- Streamlined appointment scheduling by organizing patient records and maintaining accurate documentation.
- Minimized errors in record-keeping through meticulous attention to detail when updating patient charts or information entry tasks.
- Contributed to a positive patient experience with compassionate chairside manner and attentive care.
- Ensured accurate billing processes by correctly inputting treatment information into the practice management software system.
- Supported office efficiency by managing supplies inventory and ordering necessary materials in a timely manner.
- Built strong relationships with patients, fostering trust and loyalty to the dental practice over time.
- Collaborated with dental team members to provide comprehensive patient care, promoting a seamless treatment process.
- Delivered excellent customer service at the front desk, facilitating smooth communication between patients, staff, insurance providers.
- Enhanced infection control protocols by diligently sterilizing instruments and maintaining a clean work environment.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Maintained accurate medical and dental records by documenting important patient data in [Software].
- Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Event Organiser and junior digital coordinator
Power Retail Group / Click Frenzy
01.2024 - 03.2024
- Assisting with the event coordination of the All Star Bash dinner and lunch event involving management of sponsors and event attendees in excess of 800 for the dinner and 200 at the lunch at Crown
- As junior digital coordinator, assisted with the running of the Click Frenzy digital event promotion
- This involved replying to customers' questions during the running of the online event and proof reading copy under strict deadlines
- Strong computer skills and communication skills to answer queries promptly
- Patience and understanding in dealing with customers and their needs and concerns
- Attention to detail with proof reading
- Good written and verbal skills to handle customers concerns in a timely fashion
NDIS support work for children with disabilities
CareNow
11.2023 - 01.2024
- Doing everyday activities, cooking, cleaning and assisting with the children's needs
- This job required me to ensure that I was able to provide a routine for some of these children and to assist them in any needs they had
- It also required me to help them shower and change as some needed the assistance
- Helped with learning new ways to communicate
Bar Manager and hospitality service staff
Between the Bridges, Battersea Power Station, London and HOST London
04.2023 - 09.2023
- Bar tending and managing and hospitality support services at various large events throughout England
- Strong interpersonal skills to deal with customers and team members
- Ability to problem solve and resolve issues in a fast-paced environment whilst remaining calm and confident to ensure customers' needs are resolved
- Developed leadership skills to work and manage a team and support team member's needs
Bartender and Waitress
Portsea Pub / Continental Hotel
01.2022 - 03.2023
- Bar tending and restaurant service
- Strong customer service skills including the ability to interact well with customers and team members to ensure a great dining experience
- Good problem-solving skills to identify and resolve in a timely fashion any issues that may arise during a shift with the ability to work and multitask in a fast-paced environment while maintaining calm and organisation
- Experience in handling financial transactions
Nanny Position
George Family
08.2022 - 01.2023
- Cared for two young children aged 3 and 5 on a full-time basis
- Driving children to activities and day care, cleaning, cooking, and doing general household duties to facilitate smooth running of the household with the priority being looking after the needs of the two young children
- It required patience and a lot of responsibility with the sole care of the children as well as being organised, on time with school pick-ups and enthusiastic with the children
- It developed my conflict resolution skills with small children so that any issues were resolved in a positive and constructive manner
- It also required clear communication with the parents to ensure the children's and parents' needs were met
Customer Care service
Skybridge - Telco and Solar Installation Contracting business
09.2021 - 12.2021
- Organisation and scheduling of contractors' appointments and dealing with customer issues including taking inbound calls from customers when issues arose with service delivery
- Exporting data and updating data on excel spreadsheets
- Efficiency in organising and scheduling appointments that satisfied client requirements, being enthusiastic and polite with customers and developing skills to deal with unhappy customers in a positive and productive manner
- Good computer and technical skills
Nannying - part time
04.2021
- Looking after and driving school age children in an afterschool care role
- Driving, cleaning, cooking, and doing general household duties to facilitate smooth running of the household
- This job required me to take on more responsibility with the children including preparing dinners, assisting with homework and being organised ensuring I was on time with school pick-ups and enthusiastic with the children
Education
VCE certificate - Sport and Recreation Certificate 3
ST CATHERINE'S SCHOOL
Skills
- Strong organisation skills and multitasking capability
- Excellent communication skills with friendly positive empathetic attitude
- Dependable and responsible and very punctual
- Caring and compassionate with a strong focus on patient care
Accomplishments
Currently completing Certificate III in Dental Assistanting at Chisholm Institute due for completion October 2025.
Victorian Certificate of Education ( VCE) prerequisite to tertiary entrance
VET ( Vocational Education and Training ) Sport and Recreation Certificate 3
Qualifications And Training
- Victorian Certificate of Education (VCE)
- VET Sport and Recreation Certificate 3
- First Aid course
- Working with Children Check
- White Card Health and Safety Accreditation
- RSA certificate (Responsible Serving of Alcohol)
- School Leadership Light Blue Award
Personal Information
Date of Birth: 02/17/03
Timeline
Trainee Dental Nurse and Receptionist
Malvern Dental CAre
04.2024 - Current
Event Organiser and junior digital coordinator
Power Retail Group / Click Frenzy
01.2024 - 03.2024
NDIS support work for children with disabilities
CareNow
11.2023 - 01.2024
Bar Manager and hospitality service staff
Between the Bridges, Battersea Power Station, London and HOST London
04.2023 - 09.2023
Nanny Position
George Family
08.2022 - 01.2023
Bartender and Waitress
Portsea Pub / Continental Hotel
01.2022 - 03.2023
Customer Care service
Skybridge - Telco and Solar Installation Contracting business
09.2021 - 12.2021
Nannying - part time
04.2021
VCE certificate - Sport and Recreation Certificate 3
ST CATHERINE'S SCHOOL
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