Francesca Lake
Clifton Hill,VIC
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Bar Staff
Retreat Hotel
12.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Childcare Nursery Assistant
Beyond Recruitment
10.2023 - 12.2023
- Collaborated with lead teachers to develop engaging lesson plans tailored to each child''s individual needs.
- Provided personalized care for infants and toddlers, attending to their specific feeding, diapering, and sleeping needs.
Front of House Waitress
Mamuska Polish Restaurant & Bar
11.2022 - 09.2023
- Enhanced customer satisfaction by providing timely and attentive service in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, ensuring an enjoyable experience for guests.
- Communicated effectively with kitchen staff to guarantee accurate order preparation and timely delivery.
- Resolved guest complaints professionally, resulting in improved guest relations and repeat business.
- Collaborated closely with team members to ensure seamless service during peak hours.
- Handled cash transactions accurately, maintaining accountability for sales receipts throughout the shift.
- Trained new waitstaff on restaurant procedures and policies, leading to improved performance from new hires.
Part Time Nanny
Independent Employer
10.2021 - 05.2022
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modelling of behaviour expectations.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Education
Undergraduate Degree in Music - Music
BIMM (British And Irish Modern Music Institute - Fulham Broadway Station
12.2024
A Level -
Teddington School 6th form
06.2016
GCSE -
Teddington School
06.2014
Skills
- Excellent Communication
- Safe Food Handling
- Time Management
- Reliable and Responsible
- Cash Handling Accuracy
- Loss prevention awareness
- POS System Operation
- Customer Assistance
Certification
First Aid & CPR
Food Safety
Safeguarding
Eligible To Work Australia
Yes
Personal Information
Hospitality, Childcare, Education & Instruction,
Timeline
Front of House Bar Staff
Retreat Hotel
12.2023 - Current
Childcare Nursery Assistant
Beyond Recruitment
10.2023 - 12.2023
Front of House Waitress
Mamuska Polish Restaurant & Bar
11.2022 - 09.2023
Part Time Nanny
Independent Employer
10.2021 - 05.2022
Undergraduate Degree in Music - Music
BIMM (British And Irish Modern Music Institute - Fulham Broadway Station
A Level -
Teddington School 6th form
GCSE -
Teddington School
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