Francesca Loreti
Parramatta,NSW
Summary
Empathetic Crisis Supporter committed on supporting and empowering Help Seekers through the use of Lifeline's Frame work while using personal and professional skills. Hardworking and reliable Crisis Supporter and Student mentor with strong ability in supporting Callers and Students in stressfull situations during calls; supporting both while providing Risk Assessment and Safety Planning. Highly organized, proactive and punctual with team-oriented mentality.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Mentor for Crisis Supporters
Lifeline
Parramatta, NSW
01.2022 - Current
- Adhered to all policies and procedures related to student safety and security as outlined by the organization.
- Utilized technology tools such as online platforms or software programs when teaching lessons.
- Participated in professional development opportunities related to mentoring best practices.
- Identified student difficulties to develop support plans with guidance of support staff.
- Monitored student progress and provided guidance on how to improve study habits.
- Directed and participated in recruitment and enrollment activities.
- Observed students during classroom activities to evaluate students' performance, behavior and social development.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Telephone Crisis Supporter
Lifeline
Parramatta, NSW
11.2021 - Current
- Provided emotional support and crisis intervention to individuals in distress through telephone calls.
- Answered incoming calls from clients seeking assistance with crisis related issues.
- Assessed the level of risk for suicide, self-harm, or other dangerous behaviors.
- Developed safety plans with callers to ensure their well-being and safety.
- Conducted intake assessments of callers' mental health needs and provided referrals when necessary.
- Established trust with callers by providing a safe space for open dialogue and discussion.
- Remained calm under pressure while managing multiple high-stress situations simultaneously.
- Utilized active listening techniques such as reflective statements and open-ended questions.
- Adhered to agency protocols regarding documentation of all conversations and interactions.
- Attended regular staff meetings for quality assurance purposes and best practice updates.
Private Nanny
Private employers
Sydney, NSW
07.2013 - 03.2020
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Assisted with homework, tutoring and school projects as needed.
- Prepared meals according to dietary needs of the family's children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported the children safely to appointments, social engagements or recreational activities.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Developed an understanding of each child's individual strengths and weaknesses.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Responded quickly in emergency situations using sound judgment and problem solving skills.
- Participated in professional development activities such as trainings or workshops related to childcare topics.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Transported children to and from school, extra-curricular activities and play-dates.
- Documented and communicated daily reports outlining each child's daily activities.
- Administered medication and minor first aid to sick and injured children.
Education
Counselling
Open Colleges
Sydney, NSW05-2021
Skills
- Crisis Intervention
- Mental Health Services
- Student Support
- Individual Counseling
- Peer Counseling
- Time Management
- Attention to Detail
- Interpersonal Communication
- Organizational Skills
- Confidential services
- Mental health assessments
- Written Communication
- Time management abilities
- Problem-solving aptitude
- Effective Communication
- Task Prioritization
- Abuse Identification
- Critical Thinking
- Problem-solving abilities
- Conflict Management
- Active Listening
- Professional Demeanor
- Team Collaboration
- Excellent Communication
- Suicide Prevention
- Multitasking
- Emotional Support
- Crisis intervention strategies
- Student Performance Evaluations
Certification
- CHC 51015 Diploma of Counselling
- High School Diploma in Languages (Fluently speaking Italian , English and French)
- First Aid Certificate
- Standard mental health first aid
- Disaster Mental Health Counselling (Credential course)
- Working with children check N WWC0636842E
Languages
English
Professional
Italian
Full Professional
French
Limited
References
References available upon request.
Timeline
Student Mentor for Crisis Supporters
Lifeline
01.2022 - Current
Telephone Crisis Supporter
Lifeline
11.2021 - Current
Private Nanny
Private employers
07.2013 - 03.2020
Counselling
Open Colleges
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