Francesca Marsan
Melbourne,VIC
Summary
- Seeking a full-time project management position in a company with a portfolio of IT, regulatory and business projects;
- The qualities for the PMO Project Management position align with core skills and experiences that include:
- Deep knowledge of project management methodologies, tools and templates, reporting, processes and systems;
- Demonstrates expertise in project reporting (weekly, monthly, steering committee) incl. RAID, resourcing and financials;
- Ability to provide coaching and support to staff at all levels of the company, and am experienced as a Quality Assurance Auditor, PMO, and Project Manager;
- Am uniquely qualified to review and co-ordinate the Team Members efforts, guide, train others, and drive results across the projects;
- Look forward in speaking with you, as I sincerely believe that I would make a valuable asset to the company.
Overview
30
30
years of professional experience
Work History
Service and Sales Consultant
HCF
05.2024 - Current
- Train new staff and experienced in HCF Memberships, Payments, Life Insurance, Claims and Hospital internal and external customers, processes and systems;
- Boosted customer satisfaction by 90% providing personalise consultations and tailored product recommendations;
Manager, Project Management Office
TELSTRA
02.2022 - 02.2024
Manager, Project Management Office
TAX PRACTITIONERS BOARD
01.2018 - 01.2022
- Reported to Leadership Team, providing project advisory support on delivery of regulatory, tax and compliance projects with technology dependencies supporting the delivery of projects;
- Managed a Project Scheduler and Financial Analyst;
- Set-up and embedded the project management office and governance to serve as a project framework for all staff;
- Co-ordinate weekly and monthly reporting, financials, RAID, scheduling and minutes for weekly, monthly meetings and committee's;
- Facilitated post implementation reviews and lessons learned workshops for future projects;
- In a Greenfield environment, improved strategic and operational objectives for projects by 50% by implementing reporting;
- Successfully passed Agile Refresher at PM Partners, Sydney
Project Manager
COMMONWEALTH BANK
01.2014 - 12.2017
- Company Overview: ea Consulting
- Engaged by ea Consulting for CBA to successfully lead and support delivery of IT, business projects and change initiatives by prioritising tasks according to urgency, resource availability, and alignment for SRD Optimisation Program
- Reporting to Head of Private Banking, my role provided the re-engineering of banking processes, web systems, people and managed the CBA team;
- Oversee a team of 10 SME's, business analysts, project scheduler and a financial analyst;
- Improved strategic and operational objectives by 10% by standardising reporting
Project Manager
LLOYDS INTERNATIONAL BANK
01.2012 - 12.2013
- Reporting to Australian and UK sponsors, and working closely with key stakeholders across the company to successfully deliver regulatory and compliance projects, with technology dependencies to meet ASIC and APRA deadlines;
- Prepare and co-ordinate weekly and monthly presentations for key stakeholders and audit meetings for implementation and go-live;
- Develop and co-ordinate project plans, weekly and monthly project reporting and analysis, financials, clear schedule, incl monitoring of RAID deliverables
Manager, Project Management Office
AUSTRALIAN BROADCASTING CORPORATION
01.2007 - 11.2012
- Company Overview: ABC
- Developed a strong PMO delivering the project management and governance framework (PMBOK, Agile) for program across the company;
- Together with Project Director, my role provided central project advisory for 40 team members and built strong relationships with internal and external vendors, testers, business analysts for successful execution;
- Prepared and co-ordinate the project and financial reporting, RAID deliverables, scheduling, minutes, incl. quarterly updates, weekly and monthly meetings, steering committees, senior vendor meetings;
- In a greenfield environment and together with project director, supported the successful delivery of $50 million program to introduce web software publishing platform across the company;
- Participated in the EOI (Expressions of Interest) and RFP (Request for Proposal) panels
PMO Controller
QANTAS AIRWAYS LIMITED
12.2002 - 10.2007
- Together with Director, my role developed the project management office and provided project support on Boeing and Airbus projects; a 5-year business transformation;
- In a Greenfield environment, implemented PMBOK methodology, tools and templates, weekly and monthly reporting, risks and JIRA issues;
- Co-ordinate cross functional teams incl 10 software and hardware internal vendors and external international vendors, suppliers, technical managers to deliver new fleet;
- Managed the budgeting process reporting on the program from AUS $28 million - $120 million;
- Led a successful post implementation review, lessons learned workshops and presentations;
- Celebrated with the project team on a DC Flight to Mudgee wine region
Process Improvement Manager
CABLE & WIRELESS
01.2000 - 12.2002
- Company Overview: Engaged by KPMG Consulting
- Engaged by KPMG Consulting London, my role provided central project support on One Web technology and business projects;
- Trained and supported staff on redesign and integration to achieve standardisation for the websites;
- In a Greenfield environment, co-ordinated Intranet/ Internet workshops for UK, Europe, Japan and US, with a final presentation to the leadership team
Project Manager – Europe
BRITISH AIRWAYS PLC
07.1998 - 01.2000
- Successfully managed technology and business projects on Year 2K Worldwide Program for British Airways to ensure the safety of passengers and crew, and successful continuity of operations, in the unknown Year 2K environment;
- Together with director and team, my role provided the planning, co-ordination, and delivery of software program to Europe;
- Co-ordinated weekly and monthly reporting, minutes to incl resourcing, scheduling, JIRA issues, risks, key milestones and deliverables across Europe;
- CEO personally commended the director, project managers and project team
Support Project Manager
HEWLETT PACKARD AUSTRALASIA
05.1995 - 08.1998
- Successfully managed multiple technology projects by prioritizing reporting tasks, risks and JIRA issues and progress across Australia and the Asia Pacific;
- Planned, designed and co-ordinated the Quarterly presentations, weekly and monthly reporting, minutes for Australian and Asia Pacific
ISO 9000/9002 Quality Assurance Auditor
HEWLETT PACKARD LTD AUSTRALIA
05.1995 - 08.1997
- Audited Hewlett Packard Australia divisions as a certified quality assurance auditor in ISO 9000/9002 compliance processes and regulatory procedures;
- Coaching and training key project staff on use of project templates, tools and reporting;
- Received commendations for success of the ISO 9000 auditor trainees and coaching program
Education
Business Certificate -
Business Administration And Technology
Melbourne2022
PMBOK/ PMP
Project Management Institute01-1998
Bachelor of Social Sciences -
Latrobe University
Melbourne01-1994
Loreto, Mandeville Hall
Melbourne01-1990
Skills
- Reporting
- Business Process Engineering
- Process Improvement
- Quality Assurance
- Schedule Management
- MS Project
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- SharePoint
- JIRA
Training
- PMBOK, Project Management
- AGILE Refresher
- Quality Assurance
Hobbies and Interests
- Level I Ski Instructor, British Columbia, BC
- Carlton, AFL Supporter
- Tennis Kooyong Lawn Tennis Player
Timeline
Service and Sales Consultant
HCF
05.2024 - Current
Manager, Project Management Office
TELSTRA
02.2022 - 02.2024
Manager, Project Management Office
TAX PRACTITIONERS BOARD
01.2018 - 01.2022
Project Manager
COMMONWEALTH BANK
01.2014 - 12.2017
Project Manager
LLOYDS INTERNATIONAL BANK
01.2012 - 12.2013
Manager, Project Management Office
AUSTRALIAN BROADCASTING CORPORATION
01.2007 - 11.2012
PMO Controller
QANTAS AIRWAYS LIMITED
12.2002 - 10.2007
Process Improvement Manager
CABLE & WIRELESS
01.2000 - 12.2002
Project Manager – Europe
BRITISH AIRWAYS PLC
07.1998 - 01.2000
Support Project Manager
HEWLETT PACKARD AUSTRALASIA
05.1995 - 08.1998
ISO 9000/9002 Quality Assurance Auditor
HEWLETT PACKARD LTD AUSTRALIA
05.1995 - 08.1997
Business Certificate -
Business Administration And Technology
PMBOK/ PMP
Bachelor of Social Sciences -
Latrobe University
Loreto, Mandeville Hall
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