Francesca Martin
Brisbane,QLD
Summary
Motivated and passionate candidate excited to transition into the legal space to align with long-term career aspirations. Comfortable working autonomously and collaborating with a team to achieve firm goals.
Overview
5
5
years of professional experience
Work History
Customer Value Specialist
Suncorp Group
08.2021 - Current
My current role involves servicing consumer home, motor, and niche policies, including product enquiries, coverage alterations, sales, retention, and complaints handling, while focusing on regulatory compliance, customer experience, and efficiency. I have completed awareness training regarding accessibility, gender diversity, fraud, and protection of customer privacy and data as part of my role.
Highlights:
- Elevate Award - Silver Achiever, based on performance across all KRA's in FY24 Q2
- Elevate Award - Bronze Achiever, FY23 Q4
- Elevate Award - Gold Achiever, FY23 Q3
Legal Counsel Intern
BMD Construction Group
11.2023 - 02.2024
I have completed work experience with the legal counsel at the BMD Group over the summer break. This has included:
- Reviewing contracts,
- Drafting legal documents and communications,
- Researching and summarising relevant legal responsibilities and rights based on established and emerging legislation and case law.
Canteen Assistant
Metropolitan Districts Netball Association
04.2019 - 09.2021
Sandwich Artist
Subway
09.2019 - 08.2021
Work Experience Placement
Holland Park Magistrates Court
04.2020
Education
Cavendish Road State High School
Holland Park, QLDBachelor of Laws (Honours) & Bachelor of Justice -
Queensland University of Technology
Brisbane, QLD2026
Skills
- Legal research
- Regulatory compliance
- Accuracy in data entry
- Adaptive
- Continuous improvement mindset
- Complaint management and resolution
- Strong verbal and written communication
- Autonomy
- Highly motivated and diligent work ethic
- Expert problem solving
- Proficient in the Microsoft Office Suite
Timeline
Legal Counsel Intern
BMD Construction Group
11.2023 - 02.2024
Customer Value Specialist
Suncorp Group
08.2021 - Current
Work Experience Placement
Holland Park Magistrates Court
04.2020
Sandwich Artist
Subway
09.2019 - 08.2021
Canteen Assistant
Metropolitan Districts Netball Association
04.2019 - 09.2021
Cavendish Road State High School
Bachelor of Laws (Honours) & Bachelor of Justice -
Queensland University of Technology
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