Francesca Mongelli
Windsor,VIC
Summary
Skilled Training Specialist highly effective in conducting personal and group training sessions focused on topics such as Hospitality, Management and People and Culture. Enthusiastic personality with a hands-on, creative style. Ready to apply 11 years' experience to a challenging long-term position and ready to build team rapport, gain staff trust and through that making maximum impact in coaching and help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Group Workplace Trainer (FOH)
Lucas Group
12.2019 - Current
- · Liaise with each venue manager and review staff training needs
- · Identify learning needs s in collaboration with management teams and in line with Business Standard of Procedure
- · Liaise with various business departments to plan, organize, set up & execute face to face training for group and individual
- · Ensure successful delivery of Training Programs with a focus on leadership and management
- · Coaching and mentoring venue managers and trainers in Talent development plan ,and complex performance matters and weekly logistical planning
- · Create and Developing of online and face to face training content
- · Plan, organize & deliver training programs over 9 venues across all areas of the business
- · Liaise with management to ensure training outcomes are met and maintained post training activities (ROI)
- · Assist Talent Manager in establishing & maintaining relationships with external partners regarding recruitment and development (Eg Tafe & other organizations)
- · Assist talent team with interviewing candidates for venues as required & directed by the Talent Manager Recruitment including telephone screening and interviewing
- · Identifying strategic opportunities within recruitment and succession planning to increase retention and add value to talent pool
- · Played integral role in opening a heavily anticipated 4 sophisticated venues in the heart of Melbourne.
- · Built positive workplace culture, adapting to current challenges facing the hospitality industry
Venue Manager
Lucas Group
12.2017 - 01.2019
- Maximized cost-effectiveness by complying with budget, Forecast revenue projections and managed labor costs.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics
- Oversaw food and menu concept, working with a wide range of food and beverage products, suppliers, and wine and spirits reps.
- Created positive work environment that championed individual leadership as well as team work
- Strong ability to control and project P&L and fiscal responsibilities, consistently reaching sales targets
- Collaborate with t marketing team to devise promotional events.
Assistant Venue Manager
Lucas Group
05.2014 - 12.2017
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Managed team of up to 80 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed incentives and special promotions to drive sales while engaging staff
Restaurant Supervisor
Lucas Group
10.2012 - 05.2014
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Education
Learning And Development
MRWED
Melbourne, VIC12.2023
Business Management
NMIT
Melbourne, VIC05.2015
Business Management
OZ STUDY
Melbourne, VIC05.2014
Skills
- Business Needs Analysis
- Adult Learning Theories
- Innovative Training Approaches
- Team-Building Activities
- Facilitate Group Discussions
- Improve Job Skills
- Focus Group Management
- Employee Performance Reviews
- Participant Recruitment and Placement
- New Hire Orientation
- Emotional Intelligence
- Develop Training Programs
- Public Speaking and Presentations
- Performance Monitoring and Evaluation
- Critical Thinking
- Problem Resolution
- Policy Development and Enforcement
Accomplishments
- Benefits of your achievements to customers/clients/organisation:
- Job Title:
- Company Name:
- Month/Year Commenced:
- Month/Year Finished:
- Responsibilities:
- Achievements:
- Benefits of your achievements to customers/clients/organisation:
- Job Title:
- Company Name:
- Month/Year Commenced:
- Month/Year Finished:
- Responsibilities
- Achievements:
- Benefits of your achievements to customers/clients/organisation:
- Qualifications
- Name of Qualification: Diploma in Management
Certification
2014
Name of Qualification: Certificate IV in Leadership and Management
Institution: OZ STUDY
Year Completed: 2013
Name of Qualification: Certificate IV in Training and Assessment
Institution: MRWED
Year Completed: in progress
Other Courses, Awards or Memberships:
Certificate IV in Personal Training
Certificate III in Fitness
interest
· Health and fitness
· Gourmet Dining
· Travel & Volunteering
Additional Information
· Certificate IV in Personal Training
· Certificate III in Fitness
· Mental health first aid
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Group Workplace Trainer (FOH)
Lucas Group
12.2019 - Current
Venue Manager
Lucas Group
12.2017 - 01.2019
Assistant Venue Manager
Lucas Group
05.2014 - 12.2017
Restaurant Supervisor
Lucas Group
10.2012 - 05.2014
Learning And Development
MRWED
Business Management
NMIT
Business Management
OZ STUDY
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