FRANCESCA MORRIS
Sydney,Australia
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Mano on Kent
Sydney, Australia
2024.12 - Current
- Deliver high-quality customer service in a busy hospitality environment
- Take orders, process payments, and coordinate with kitchen and bar teams
- Ensure a welcoming and efficient dining experience for all guests
Customer Service Advisor
Everybody Health & Leisure
Cheshire, United Kingdom
2023.06 - 2024.09
- Managed customer inquiries, complaints, and bookings via phone and email
- Processed payments, memberships, and scheduling for leisure facilities
- Assisted with administrative duties and event coordination
Customer Assistant
Sainsbury’s
Liverpool, United Kingdom
2020.03 - 2023.06
- Provided exceptional customer service and assisted with transactions
- Managed stock levels, updated product displays, and maintained store organisation
- Handled customer inquiries and resolved issues professionally
Waitress
Steady Chefs (Liverpool F.C, Anfield)
Liverpool, United Kingdom
2023.02 - 2023.03
- Served food and beverages at high-capacity events.
- Assisted with event setup and provided customer support throughout.
- Organized take-out orders efficiently according to customer requests.
Waitress
Quigly’s Bar & Restaurant
Cheshire, United Kingdom
2020.06 - 2021.09
- Managed table service, recommended menu items, and processed payments.
- Maintained cleanliness and efficiency in a busy restaurant environment.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
Bachelor of Arts - Drama
Liverpool John Moores University
2023-06
Diploma of Performing Arts -
Debut Academy of Performing Arts
01.2019
9 GCSEs -
Eaton Bank Academy
01.2017
Skills
- Office-based customer service and administration
- Client communication and issue resolution
- Bookings, reservations, and scheduling
- Time management and multitasking
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
- POS systems and cash handling
Certification
RSA Certification (Responsible Service of Alcohol), Australia
Timeline
Front of House Team Member
Mano on Kent
2024.12 - Current
Customer Service Advisor
Everybody Health & Leisure
2023.06 - 2024.09
Waitress
Steady Chefs (Liverpool F.C, Anfield)
2023.02 - 2023.03
Waitress
Quigly’s Bar & Restaurant
2020.06 - 2021.09
Customer Assistant
Sainsbury’s
2020.03 - 2023.06
Bachelor of Arts - Drama
Liverpool John Moores University
Diploma of Performing Arts -
Debut Academy of Performing Arts
9 GCSEs -
Eaton Bank Academy