Francesca Panariello
Perth,WA
Summary
Communicative Customer Service Executive experienced in solving problems, building great client rapport and providing accurate information. An enthusiastic team player who work in order to enhance company's services. Pursuing a new position where hard work and honesty will be valued. Capable to organize work according to the deadlines required by the company. Working under pressure helps to concentrate and show my skills. Willingness to grow professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Dolce&Salato
Perth, WA
05.2023 - Current
- Provided prompt and courteous service to customers via phone.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided technical support when necessary to resolve complex problems.
- Liaised between the company and its partners in order to provide better service.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Assistant Restaurant Manager
Sakura
Naples, Italy
12.2021 - 01.2023
- Provided leadership and direction to restaurant employees.
- Monitored customer service standards and took corrective action when needed.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Resolved customer complaints in a timely manner.
- Promoted special events or discounts to increase sales volume.
Office Administrative Assistant
Panariello Production
Naples, Italy
06.2019 - 09.2021
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintain high quality of service.
Education
Foreign Languages And Literatures
High School- "A. Nobel"
Naples, Italy06-2019
Skills
- Relationship Building
- Pay attention to details- update the system based on technological innovations
- Organization and Time Management
- Excellent communication skills
- Problem Identification and Solving
Certification
- Certificate in Spanish DELE B2.
- Chinese Certificates: HSKK- HSK1- HSK2.
- IELTS TEST Certificate
Timeline
Customer Service Executive
Dolce&Salato
05.2023 - Current
Assistant Restaurant Manager
Sakura
12.2021 - 01.2023
Office Administrative Assistant
Panariello Production
06.2019 - 09.2021
Foreign Languages And Literatures
High School- "A. Nobel"
Similar Profiles
ROBERTO NESTAROBERTO NESTA
Pizza Maker at Dolce & SalatoPizza Maker at Dolce & Salato
Natasha Jeconia FuadNatasha Jeconia Fuad
Supervisor at Dolce & SalatoSupervisor at Dolce & Salato
SOYOUNG(JOY) KIMSOYOUNG(JOY) KIM
Cafe All Rounder at Dolce & SalatoCafe All Rounder at Dolce & Salato