Open To Work
Francesca Procter
Bentleigh East,VIC
Summary
Accomplished Early Childhood Leader with over 25 years of experience across independent schools and community-managed settings. A specialist in the EYLF and NQS, with a proven track record of designing high-impact, nature-led, play-based programs. I offer the professional autonomy and mentoring expertise required to lead an extended-hours program while maintaining the high pedagogical standards of an established, community-focused kindergarten.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Educator
Kingston Kids Early Learning Centre
11.2025 - Current
- Planned and delivered play-based learning programs aligned with EYLF
- Supported children's development across physical, social, emotional, and cognitive domains
- Conducted observations and assessments to inform individual learning plans
- Created inclusive, safe, and nurturing environments
- Built strong relationships with families and team members
- Supported children with additional needs through inclusive strategies
- Maintained compliance with NQS and regulatory requirements
- Managed documentation including learning stories and reports
- Ensured health, safety, and duty of care at all times
Client Relations Officer
Connect2Care
04.2025 - 11.2025
- Managed client enquiries and stakeholder relationships
- Acted as the primary contact for NDIS-related queries
- Supported therapy teams through collaboration and communication
- Completed administrative tasks including intake processes and record management
- Educated clients on product features and service offerings to enhance satisfaction.
- Collaborated with team members to improve service delivery processes and standards.
- Scheduled appointments and follow-ups to ensure ongoing client engagement.
- Maintained client files, compiled reports and organized company resources.
- Made frequent calls and visits to build and strengthen client relationships.
- Streamlined account application processes to improve operational productivity and offer quality service.
- Followed up on client leads, managed client applications and onboarded new clients.
- Attended educational trainings and workshops for professional growth.
- Provided exceptional customer service to clients, responding quickly and efficiently to inquiries.
- Maintained a positive relationship with clients through regular contact and follow-up calls.
- Scheduled appointments for customers needing assistance or support services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Receptionist / Administrator
Firbank Grammar School
10.2016 - 12.2023
- Delivered professional front-of-house reception services
- Managed calls, enquiries, and communication flow
- Supported administrative operations including scheduling and data entry
- Coordinated meeting rooms and general office functions
- Maintained a welcoming and organised school environment
- Managed incoming calls and routed them to relevant staff members.
- Supported daily administrative tasks, ensuring smooth office operations.
- Assisted in preparing materials for school functions and parent meetings.
- Collaborated with team members to improve front desk procedures.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Performed data entry and other administrative tasks to support departments.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Adhered to company policies regarding confidentiality of sensitive information.
- Participated in regular training sessions related to customer service best practices.
- Contracted with vendors and liaised with building management to schedule office equipment or facility repairs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Long Day Care Coordinator
Firbank Grammar School
- Coordinated daily operations of the long day care program
- Led and supported a team of educators
- Designed and implemented EYLF-aligned learning programs
- Built strong partnerships with families to support child development
- Managed daily routines, transitions, and program flow
- Promoted positive behaviour guidance and emotional regulation
- Ensured compliance with NQS and service policies
- Contributed to continuous improvement and professional development
- Developed training materials for staff onboarding and professional development.
- Facilitated communication between teams to ensure project alignment and clarity.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Ensured compliance with safety regulations among all personnel.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Monitored staff performance, provided feedback and conducted annual reviews.
Education
Advanced Diploma - Early Childhood Education and Care
Diploma - Early Childhood Education and Care
Skills
- Team Leadership & Staff Support
- NQS Compliance & Regulatory Standards
- Curriculum Planning & Documentation (EYLF)
- Child Development Observation & Assessment
- Individual Learning Plans
- Inclusive Education & Additional Needs Support
- Family Engagement & Communication
- Program Coordination & Operations
- Administration & School Systems
- Client Relations & Customer Service
- Conflict Resolution & Problem Solving
- Learning program development
- Child assessment strategies
- Training development
- Team leadership
Certification
- First Aid Certificate
- Working With Children Check (WWCC)
- Food Handling Certificate
- Child Protection Certification
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Part TimeSalary Range
$45000/yr - $200000/yrTimeline
Educator
Kingston Kids Early Learning Centre
11.2025 - Current
Client Relations Officer
Connect2Care
04.2025 - 11.2025
Receptionist / Administrator
Firbank Grammar School
10.2016 - 12.2023
Long Day Care Coordinator
Firbank Grammar School