Francesca Vickers

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Handled equipment, chemicals, and materials properly and with caution.
• Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
• Achieved record of 0 complaints regarding cleanliness in assigned areas for entire year.

• Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
• Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
• Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
• Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Monitored staff performance and provided feedback to drive productivity.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Set schedules for 30 staff by planning and designating shifts and hours according to housekeeping forecast.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Assisted in recruitment to build team of top performers.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Provided 1 to 1 mentoring to help individuals reach their full potential within the organization.

• Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
• Timely washing, folding, and stocking of clean linens for guest use.
• Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
• Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
• Ensured consistent quality of service by adhering to checklists.
• Refilled par stock of guest amenities and supplies in each housekeeping storage area.
• Kept building entryway glass clean and polished for professional presentation.
• Handled requests for extra linens, toiletries and other supplies.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Worked at speed to provide turn down service to 60-80 guest rooms per night.

• Used hand tools and instruments to take measurements.
• Removed old fences efficiently without causing damage to surrounding structures or landscaping.
• Dug holes and trenches to position fences correctly.
• Installed gates securely and accurately, ensuring smooth operation for clients.
• Discussed fencing requirements and specifications with clients.
• Aim to complete at least 3km of fence per week.

• Checking rooms were up to LQA standard before guest arrival
• Monitoring the cleanliness of all public areas and overseeing jobs assigned to staff
• Assisting with new colleague training
• Reporting/logging any issues or damage to property and communicating to the correct department via Radio
• Inventory of stock
• Allocating rooms.
• Addressing special request for guest, VIPS, Repeat visitors
• Assisting the team with deep cleaning projects and in guest rooms during busy periods
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%

• Mustering cattle
• Moving 400 to 700 cattle to different pens.
• Leading or following cattle to the induction shed to be drafted, inducted or branded
• Cleaning water troth.
• Fencing (pulling and straining cable)
• Grip setting
• Covering and uncovering silage

• Maintained a calm, organized work environment by completing cleaning tasks and equipment maintenance as needed.
• Booked appointments, answered phones, greeted clients, handled payments.
• Provided safe, effective, and appropriate massage therapy techniques.
• Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Performed treatments on approximately 5-10 clients per day.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly to approximately 70+ customers per day and directed calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
• Observed patient skin conditions and reported findings to registered nurse.
• Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Supported nursing staff with care of incontinent patients and promotion of continence care.
• Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
• Looked after a bay of 8-10 patients per day.

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Managed efficient cash register operations.

• Moving boxes that containing confidential documents from and onto storage racks
• Using handheld scanners to track what's arriving and leaving the warehouse
• Working independently

• Maintaining a clean and safe environment
• Scrub out of changing rooms and shower areas
• Buffing floors
• Mopping changing rooms and using rota machine when needed
• Wiping down all mirrors in the dance hall and buffing the floors
• Vacuuming all carpeted areas
• Regularly checking changing rooms and cafeteria areas to make sure they stay well maintained

• Helping in the kitchen prepare plates
• Helping Cater buffets for events
• Kitchen and safety hygiene maintenance
• Washing dishes
• Serving meals to tables
• Clearing tables
• Cash handling
• Serving drinks to customers
• Keeping the bar clean and tidy
• Working under pressure for weddings, Funeral and birthday events

• Outbound calling to help people receive industrial deafness payments
• Providing excellent customer service
• Filling out legal documents
• Booking appointments for hearing tests
• Referring customers to confirmation team to send out documents through the post

• Welcoming customers and booking appointments
• Customer hospitality and comfort offering refreshments
• Back wash duty, ensuring customers are relaxed and prepped
• General organising and cleaning of workstations and tools
• Assisted technicians with stock taking and listing required product orders