Francesca Maria Melville
Walliston,WA
Summary
Ambitious, career-focused job seeker, anxious to obtain a administration position to help relaunch career while achieving company goals.
Overview
18
18
years of professional experience
Work History
Waitperson
Pinnacle People
Perth, Western Australia
09.2016 - Current
- Speedy service to clients, attention to detail, for example what a person is drinking, what their names are, where these people sit.
- Willing learner in new workplaces and alert in new situations, personally and as part of a team.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Set up dining room to meet hospitality and service standards.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Customer Service
Stellar
Perth, WA
07.2019 - 07.2020
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Answered as instructed and following training and following policy and procedures.
Administration Assistant
Department of Finance
Osborne Park, WA
04.2007 - 12.2014
- Created agendas, edited corporate documents, filled reports with data on costings, that is professional fees.
- Maintained inventory in supply closet to prevent shortages.
- Processed financial documents, contracts, expense reports and invoices.
- Directed visitors to appropriate offices.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Monitored schedules and calendar obligations for executives.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Guided administrative and professional staff through computer and software problems.
- Planned and coordinated staff travel by booking flights, hotel rooms and ground transportation.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Updated details in company database by keying in customer contacts and delivery dates.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Education
Certificate IV in Educational Support - Educational Support
North Metro Tafe
Leederville 12-2024
Certificate IV in Community Services - Community Services
North Metro Tafe
Leederville12.2023
Certificate III in Allied Health Assistance - Allied Health Assistance
North Metro Tafe
Mount Lawely07.2022
Bachelor of Arts - Psychology
Murdoch University
07.2009
Skills
- Meeting planning
- Records administration
- Appointment Scheduling
- Client Relations
- Microsoft PowerPoint
- Invoice Processing
- Microsoft Office Suite
- Letter preparation
- Confidential Document Control
- Customer and client relations
- Filing
- Travel administration
- Mail handling
- Spreadsheets
- Calendar Management
- Customer Service
Timeline
Customer Service
Stellar
07.2019 - 07.2020
Waitperson
Pinnacle People
09.2016 - Current
Administration Assistant
Department of Finance
04.2007 - 12.2014
Certificate IV in Community Services - Community Services
North Metro Tafe
Certificate III in Allied Health Assistance - Allied Health Assistance
North Metro Tafe
Bachelor of Arts - Psychology
Murdoch University
Certificate IV in Educational Support - Educational Support
North Metro Tafe