Francesco Botticelli
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Demonstrates natural sense of urgency and passion for cars while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Melbourne City Toyota
07.2023 - Current
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Increased referral business by establishing strong rapport with existing clients, leading to positive word-of-mouth recommendations and expanded customer base.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and service departments, to ensure timely completion.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Assistant Sales Manager
Trivett Automotive - Subaru Melbourne
01.2022 - 07.2023
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Sales Consultant
Trivett Automotive - Subaru Melbourne
04.2013 - 01.2022
- Developed a referral network through satisfied clients and industry connections, generating new leads for the dealership.
- Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Retention Account Manager
Foxtel
08.2011 - 03.2013
- Increased revenue for the company by upselling and cross-selling products to existing customers.
- Implemented targeted marketing campaigns to engage customers, reinforce brand loyalty, and promote additional product offerings.
- Coordinated with internal teams to resolve customer issues promptly, resulting in increased satisfaction ratings among clients.
- Adhered to appropriate legal scripting when required.
- Effectively managed a high volume of client accounts while maintaining excellent communication standards, resulting in a solid reputation as a trusted advisor in the organization.
Account Manager
Sensis Yellow Pages
09.2008 - 07.2011
- Negotiated contracts with potential clients, ensuring mutually beneficial terms for both parties involved.
- Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
- Demonstrated flexibility and adaptability by successfully managing accounts across various industries, showcasing versatility as an Inside Sales Account Manager.
- Conducted comprehensive market research, gaining insights into industry trends and competitor strategies for informed decisionmaking.
Education
High School Diploma -
ITS Galileo Galilei
ItalySkills
- Sales Pipeline Management
- Upselling and Cross Selling
- Brand representation
- Sales process optimization
- Prospecting clients
- Adaptability to Change
- Contract Negotiations
- Sales Training
- Customer Needs Assessment
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Sales Consultant
Melbourne City Toyota
07.2023 - Current
Assistant Sales Manager
Trivett Automotive - Subaru Melbourne
01.2022 - 07.2023
Sales Consultant
Trivett Automotive - Subaru Melbourne
04.2013 - 01.2022
Retention Account Manager
Foxtel
08.2011 - 03.2013
Account Manager
Sensis Yellow Pages
09.2008 - 07.2011
High School Diploma -
ITS Galileo Galilei
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