Francesco Maniglia
Customer Service Specialist
32 Porter Rd Heidelberg,VIC
Summary
Dedicated Professional with a history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Director
Hairwall Studio
04.2021 - Current
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Directed large-scale projects from inception to completion on time/budget with strict adherence to quality standards.
- Strengthened stakeholder relationships, providing regular updates and managing expectations through effective communication strategies.
- Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service Consultant
Level Crossing Removal Project(Non Ongoing)
Melbourne, Victoria
07.2021 - 09.2021
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Principal Hair Stylist
Zucci South Melbourne
01.2020 - 03.2021
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Senior Hair Stylist - Salon Educator
Vince & John New Image
11.2015 - 01.2020
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Assisted in hiring processes by evaluating prospective candidates'' skills during practical assessments and making informed recommendations based on their potential fit within the team.
Senior Hair Stylist/System Administrator
Millennium Emporium
01.2012 - 03.2015
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Evaluated and adjusted client treatments based on their unique hair type, texture, and condition, ensuring optimal results and satisfaction.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Initiated and engaged clients in conversations as part of personalized service.
- Offered input into research, development and implementation of new services to advance professional product lines.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Food Preparation Worker/Coffee Maker
Tenda Bar
03.2011 - 09.2011
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Packaged and stored food products following proper handling and preservation methods.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Streamlined the coffee making process, resulting in reduced wait times for customers.
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Contributed to a positive work atmosphere by maintaining open communication channels with coworkers and management.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Trained new employees on proper brewing methods, equipment usage, and company policies.
- Managed inventory levels to minimize waste while ensuring adequate stock for daily operations.
- Implemented sustainable practices within the workplace such as recycling programs, reducing environmental impact.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Night officer emergency department (Part Time - 16 hours per week)
Conegliano Hospital - Treviso ULSS 2 Italy Francesco Maniglia
01.2009 - 01.2010
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated operations with other emergency service groups.
- Implemented feedback system from community, using insights to guide policing strategies and improve public relations.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Gathered, organized and input information into digital database.
Radiology Admin (Part Time - 16 Hours Per Week)
Conegliano Hospital - Treviso ULSS 2 Italy
01.2008 - 01.2009
- Contributed to the improvement of interdepartmental communication by serving as a liaison between radiology and other hospital departments.
- Coordinated continuing education opportunities for staff members, promoting professional development and skill enhancement.
- Managed supply inventory, ordering necessary items promptly to prevent stock shortages or delays in services.
- Boosted efficiency in report generation with proficient utilization of transcription software and equipment.
- Reduced errors in billing processes by meticulously verifying insurance information and coding procedures.
- Enhanced patient satisfaction by providing efficient and courteous front desk support.
- Developed strong relationships with medical professionals, collaborating effectively on various projects related to patient care coordination.
- Maintained a clean and organized workspace, fostering a positive environment for both patients and staff members alike.
- Provided compassionate assistance to patients throughout their imaging experience, addressing concerns or questions with patience and understanding.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Factory Production Worker
Veneta Guarnizioni
03.2004 - 12.2008
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Carefully packaged finished products and prepared for shipment.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
Education
Turazza Institute
Treviso, Italy 04.2001 -
Skills
Coordination
Customer Experience Management
Service Delivery Management
Business Support
Office Management
Facilities Management
Relationship Management
Documentation and Reporting
Team Leadership
Training and Mentoring
References
Available upon request
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Professional Working
French
Elementary
Timeline
Customer Service Consultant
Level Crossing Removal Project(Non Ongoing)
07.2021 - 09.2021
Director
Hairwall Studio
04.2021 - Current
Principal Hair Stylist
Zucci South Melbourne
01.2020 - 03.2021
Senior Hair Stylist - Salon Educator
Vince & John New Image
11.2015 - 01.2020
Senior Hair Stylist/System Administrator
Millennium Emporium
01.2012 - 03.2015
Food Preparation Worker/Coffee Maker
Tenda Bar
03.2011 - 09.2011
Night officer emergency department (Part Time - 16 hours per week)
Conegliano Hospital - Treviso ULSS 2 Italy Francesco Maniglia
01.2009 - 01.2010
Radiology Admin (Part Time - 16 Hours Per Week)
Conegliano Hospital - Treviso ULSS 2 Italy
01.2008 - 01.2009
Factory Production Worker
Veneta Guarnizioni
03.2004 - 12.2008
Turazza Institute
04.2001 -
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