Francesco Zingaro
Perth,WA
Summary
Dynamic and adaptable professional with experience in IT consulting, hospitality, and showroom operations. Proven ability to deliver high-quality service in fast-paced environments and to manage multiple tasks effectively. As an IT consultant, I provided tailored solutions to enhance clients' technology infrastructure, ensuring optimal performance and user satisfaction. My background in the hospitality industry as a waiter has honed my customer service skills, allowing me to create positive dining experiences for guests. Additionally, my role in showroom operations involved engaging with customers, showcasing products, and driving sales through excellent communication and interpersonal skills. Eager to leverage my diverse skill set in a challenging new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Consultant
Sopra Steria Group
01.2021 - 10.2024
- Created service level agreement for IT operational functions and help desk operations.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Improved operational efficiency by automating routine processes, freeing up resources for strategic projects and initiatives.
- Passionate about learning and committed to continual improvement.
Restaurant Waiter
Italian Restaurant
09.2020 - 01.2021
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas for optimal guest experience.
- Communicated with kitchen staff to enable accurate food preparation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Showroom Assistant
Tortona4arte
06.2020 - 09.2020
- Maintained showroom samples and catalog libraries for customer viewing.
- Greeted customers and prospects upon showroom entry.
- Developed comprehensive knowledge of all available product lines within the showroom space.
- Supported marketing efforts by assisting in the setup and execution of promotional events and product launches.
- Improved client satisfaction rates by actively listening to their needs and offering tailored solutions based on their preferences.
- Maintained a clean and organized showroom environment, ensuring a positive impression on all visitors.
- Built a strong rapport with clientele through excellent communication and consistent follow-up, leading to increased referrals and repeat business.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Passionate about learning and committed to continual improvement.
Education
Associate of Applied Science - IT And Telecommunications
IIS Falcone-Righi
Milan, Italy06-2020
Skills
- Business Analysis
- Systems Architecture Analysis
- IT Infrastructure
- Network Administration
- Data Analytics
- Software Development
- IT service management
- Teamwork and Collaboration
- Problem-Solving
- Data Analysis
Certification
ECDL Web Editing level 1
Timeline
IT Consultant
Sopra Steria Group
01.2021 - 10.2024
Restaurant Waiter
Italian Restaurant
09.2020 - 01.2021
Showroom Assistant
Tortona4arte
06.2020 - 09.2020
Associate of Applied Science - IT And Telecommunications
IIS Falcone-Righi
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