Frances Mahealani Teo
Leumeah,NSW
Summary
Hello, my name is Frances, and I'm excited to express my interest in this position. Over the course of my career, I've accumulated a diverse set of professional experiences spanning multiple industries. These include roles in retail, customer service, clothing manufacturing, warehousing, textile production, and administration. Within these positions, I've had the opportunity to engage in various tasks such as order packaging, inventory management, facilitating communication between customers and shipping companies, overseeing general administrative functions, coordinating sports events, and even operating a small business owner. These diverse roles have equipped me with a broad spectrum of skills, encompassing customer service, operations management, and team coordination. My unwavering commitment to delivering exceptional customer experiences and streamlining operational processes has instilled in me a unique blend of hands-on expertise and an entrepreneurial mindset that I bring to any professional setting. With my multifaceted background, I possess the ability to adapt swiftly, think strategically, and effectively drive results.
Overview
14
14
years of professional experience
Work History
Picker & Packer (Casual Position)
Snack Brands Smithfield
07.2023 - Current
- Packaging Materials: Selecting and preparing appropriate packaging materials such as bags, boxes, or containers to pack the potato chips securely
- Picking and packing of chips into boxes
- Checking labelling for any errors
- Fast sorting and cutting of potatoes
- Safety Gear: Wear appropriate personal protective equipment (PPE) such as gloves, hairnets, and safety shoes to maintain hygiene standards and prevent contamination.
- Efficiency and Speed: Working efficiently to meet production targets and ensure a smooth flow of products down the packaging line.
- Problem-Solving Skills: Addressing and reporting any issues with packaging machinery, product defects, or packaging errors promptly to minimize downtime and maintain quality.
- Cleaning and Sanitization: Participating in regular cleaning and sanitization routines to maintain a clean and safe work environment
- Team Collaboration: Cooperating with other team members, including machine operators and supervisors, to ensure seamless coordination of tasks.
- Health and Safety Guidelines: Following all health and safety protocols and standard operating procedures to prevent accidents and injuries.
Waitress
ALL SMILES COCKTAIL WEDDING VENUES
04.2023 - 04.2023
- Cooperate and communicate with all serving and kitchen staff
- Check products for quality
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Stocked service areas with supplies during slow periods.
Business Owner
Hera Bloom
02.2021 - 01.2023
- Lotopa, Samoa
- Creator of hand-printed sarongs that were wholesaled out to local and international shops, supermarkets & gift shops.
- Highly experienced with fabric hand printing.
- Data administration for production, inventory, income, receiving and issuing invoices and receipts.
- Determined pricing for products or services based on costs and competition.
- Coordinated & organized photoshoots
- Order fulfillment within the workshop
- Interviewed, trained, and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Collaborated as a valuable member of a clothing manufacturing production team.
- Contributed to creating and assembling garments with precision and attention to detail.
- Executed various tasks, including cutting fabric, sewing, and assembling components.
- Assisted in quality control procedures to ensure high standards were met.
- Worked efficiently and effectively to meet production targets and deadlines.
- Demonstrated strong teamwork skills, actively collaborating with colleagues and supervisors.
- Actively participated in packing and preparing orders for local and overseas clients.
- Maintained a keen eye for accuracy and adherence to client specifications.
- Adhered to safety protocols and maintained a clean and organized work environment
- Set pricing structures according to market analytics and emerging trends.
- Conferred with customers to understand needs and finalize purchase orders.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Managed over 50 customer inquiries per month
- Kept up-to-date on regulatory changes affecting business operations.
- Formed and sustained strategic relationships with clients.
Secretary (volunteer)
Samoa Outrigger Canoe Association
01.2017 - 01.2018
- Apia, Samoa
- Managed meeting agenda and other communications across executives and all member clubs
- Helped coordinate large scale regattas and fundraisers
- Wrote government and non-profit proposals and grants for financing of events and new equipment
- Received official mail and distributed to leaders to facilitate club business.
- Kept updated member records with personal data, payment information and individual club histories such as previous roles held.
- Prepared official paperwork for business needs such as grant requests and official disbursements for club charitable activities.
- Wrote professional correspondence for club business.
- Secured meeting spaces and vendors for special club event needs.
Operations Coordinator
Mahealanis Island Wear
01.2012 - 01.2018
- Collaborated with a team of skilled professionals to produce high-quality garments.
- Picking, Packing, and Shipping all wholesale and online orders
- Counting receivable of stock in
- Counting and Organizing stock
- Allocating Stock to Stockists
- Regularly Organizing stock and Stock takes
- Steaming and organizing garments
- Folding and repacking Returns
- Process and shipping online orders
- Process and shipping customer orders
- Customer Service
- Replying to emails
- Filing and organizing
- Invoicing and taking payments from Stockists
- General Administration support
- Contributed to creating and assembling clothing items, adhering to strict quality standards.
- Actively participated in optimizing production processes to enhance efficiency and reduce costs.
- Assisted in quality control inspections to maintain the highest level of product excellence.
- Managed order fulfillment for both local and overseas clients, ensuring timely and accurate delivery.
- Packed and prepared orders, utilizing best practices to prevent damage during transit.
- Coordinated with logistics and shipping teams to ensure smooth and reliable order dispatch.
- Maintained meticulous records and documentation for inventory management and shipping operations
Manager/Area Coordinator (volunteer)
Samoa Outrigger Canoe Association
01.2016 - 01.2017
- Apia, Samoa
- Managed training and competition schedule for national team competing in IVF World Long Distance - Tahiti
- Managed team for IVF World Long Championships in Papeete, Tahiti
- Generated documentation and processed travel paperwork.
- Helped organize numerous fundraisers to finance accommodation and airfare for national team
- Planned and implemented social programs and activities for athletes.
- Assisted with budget development and management.
- Orchestrated wellness programs involving Nutrition and Cross-training.
Secretary (volunteer)
Nafanua Alopaopao Outrigger Club
01.2016 - 01.2017
- Apia, Samoa
- Managed meeting agenda and other communications across club officers and all members
- Helped coordinate 2016 Alo Paopao Festival and fundraisers
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to club emails.
-
- Ordered office supplies to purchase items and maintain appropriate levels.
- Scheduled meetings and sent invitations specifying time and location.
- Created and updated spreadsheets to track and report data.
- Processed documents and materials for dissemination to appropriate parties.
- Managed multiple calendars and contacts using computer software.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
Retail Assistant
Banks Shoes
01.2010 - 01.2011
- Helped customers find the right shoe at great price points
- Completed twice-daily stock takes
- Reconciled daily sales and inventory
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Bagged or packaged purchases and wrapped gifts.
Education
Certificate III in Applied Fashion Design & Tech
APTC Australia
Suva, Fiji2018
Bachelor of Arts - Management
Massey University
Wellington, New Zealand2012
Received Certificate in Social Sciences & Humanities -
Auckland University of Technology
Auckland, New Zealand01.2008
Pacific Secondary School Certificate -
Robert Louis Stevenson School
Apia01.2006
Year 12 School Certificate -
Church College of Samoa
Apia01.2005
Skills
- Clothing Manufacturing: Proficient in garment assembly, quality control, and production optimization
- Order Fulfillment: Skilled in packing and dispatching orders, ensuring on-time delivery
- Team Collaboration: Ability to work effectively as part of a team, contributing to collective goals
- Attention to Detail: Strong focus on maintaining high-quality standards and error-free operations
- Communication: Excellent interpersonal skills, facilitating seamless communication with clients and colleagues
- Supplier Monitoring
- Work Planning and Prioritization
- Recordkeeping and File Management
- Verbal and Written Communication
- Computer Skills
- Attention to Detail
- Teamwork and Coordination
- Materials Assembly
- Product Knowledge
- Customer Service
Languages
English
Full Professional
Hobbies
Books, Creative Arts, Canoeing & walks at the park
Timeline
Picker & Packer (Casual Position)
Snack Brands Smithfield
07.2023 - Current
Waitress
ALL SMILES COCKTAIL WEDDING VENUES
04.2023 - 04.2023
Business Owner
Hera Bloom
02.2021 - 01.2023
Secretary (volunteer)
Samoa Outrigger Canoe Association
01.2017 - 01.2018
Manager/Area Coordinator (volunteer)
Samoa Outrigger Canoe Association
01.2016 - 01.2017
Secretary (volunteer)
Nafanua Alopaopao Outrigger Club
01.2016 - 01.2017
Operations Coordinator
Mahealanis Island Wear
01.2012 - 01.2018
Retail Assistant
Banks Shoes
01.2010 - 01.2011
Certificate III in Applied Fashion Design & Tech
APTC Australia
Bachelor of Arts - Management
Massey University
Received Certificate in Social Sciences & Humanities -
Auckland University of Technology
Pacific Secondary School Certificate -
Robert Louis Stevenson School
Year 12 School Certificate -
Church College of Samoa
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