Franchesca Joy Gara
Gold Coast,Queensland
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Game Master
Padlockd Escape Rooms
12.2023 - Current
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Managed events to increase player participation and retention rates within the gaming community.
- Maintained detailed records of player interactions, sanctions imposed, and other relevant documentation to ensure transparency among staff members.
- Watched guests closely to maintain current understanding of gameplay.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Shift Manager
McDonalds
09.2018 - 01.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Exercised composure under pressure and in escalated customer service scenarios.
Sales Associate
Culture Kings
09.2023 - 12.2023
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Store Clerk
Oxenford Asian Groceries
05.2021 - 07.2022
- Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
- Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Design - Immersive Design
Griffith University
Gold Coast, QLD12.2024
High School Diploma -
Assisi Catholic College
Upper Coomera, QLD12.2020
Skills
- Customer Relations
- Computer Skills
- Workplace Safety
- Player Engagement
Certification
RSA - Responsible Service of Alcohol (Credential ID 00610890)
Timeline
Game Master
Padlockd Escape Rooms
12.2023 - Current
Sales Associate
Culture Kings
09.2023 - 12.2023
Store Clerk
Oxenford Asian Groceries
05.2021 - 07.2022
Shift Manager
McDonalds
09.2018 - 01.2024
Bachelor of Design - Immersive Design
Griffith University
High School Diploma -
Assisi Catholic College
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