Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Franchesca Novelle Ang

Liverpool,NSW

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Aquaflask
08.2022 - Current
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Handled customer complaints in a professional manner.

Support Worker

13 HomeCare
Doonside
05.2023 - 08.2024
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Assisted clients with personal care, such as showering and dressing.
  • Reported any incidents or accidents in accordance with company policy and procedure.

Retail Sales Associate

Platinum Mobile
Blacktown
02.2023 - 05.2024
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Education

Diploma of Community And Services - Family And Community Services

Nurse Training Australia
01-2025

Certificate IV in Disability - Disability Studies

Nurse Training Australia
12-2023

High School Diploma -

Barcelona Academy
Philippines, Bulacan
06-2021

Skills

  • Money Handling
  • Customer Service
  • Order Processing
  • Display Setup
  • Sales expertise
  • Problem-Solving
  • Upselling strategies
  • Teamwork and Collaboration
  • Fluent in English
  • Positive and professional
  • Life Skills Development
  • Meal Planning and Preparation
  • Personal care assistance
  • Behavioral support

Certification

  • Certificate in Manual Handling
  • Certificate in First Aid
  • Working with children check
  • NDIS check
  • Police check

Languages

English
Professional
Filipino
Professional

References

References available upon request.

Timeline

Support Worker

13 HomeCare
05.2023 - 08.2024

Retail Sales Associate

Platinum Mobile
02.2023 - 05.2024

Retail Sales Associate

Aquaflask
08.2022 - Current

Diploma of Community And Services - Family And Community Services

Nurse Training Australia

Certificate IV in Disability - Disability Studies

Nurse Training Australia

High School Diploma -

Barcelona Academy

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Franchesca Novelle Ang