Franchesca Novelle Ang
Liverpool,NSW
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Aquaflask
08.2022 - Current
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
Support Worker
13 HomeCare
Doonside
05.2023 - 08.2024
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Assisted clients with personal care, such as showering and dressing.
- Reported any incidents or accidents in accordance with company policy and procedure.
Retail Sales Associate
Platinum Mobile
Blacktown
02.2023 - 05.2024
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Diploma of Community And Services - Family And Community Services
Nurse Training Australia
01-2025
Certificate IV in Disability - Disability Studies
Nurse Training Australia
12-2023
High School Diploma -
Barcelona Academy
Philippines, Bulacan06-2021
Skills
- Money Handling
- Customer Service
- Order Processing
- Display Setup
- Sales expertise
- Problem-Solving
- Upselling strategies
- Teamwork and Collaboration
- Fluent in English
- Positive and professional
- Life Skills Development
- Meal Planning and Preparation
- Personal care assistance
- Behavioral support
Certification
- Certificate in Manual Handling
- Certificate in First Aid
- Working with children check
- NDIS check
- Police check
Languages
English
Professional
Filipino
Professional
References
References available upon request.
Timeline
Support Worker
13 HomeCare
05.2023 - 08.2024
Retail Sales Associate
Platinum Mobile
02.2023 - 05.2024
Retail Sales Associate
Aquaflask
08.2022 - Current
Diploma of Community And Services - Family And Community Services
Nurse Training Australia
Certificate IV in Disability - Disability Studies
Nurse Training Australia
High School Diploma -
Barcelona Academy