Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Aileen Revina

Pakenham,VIC

Summary

I am a highly motivated and ambitious individual, able to give timely and accurate guidance, support and assistance to clients. I have excellent management skills and have the ability to work with minimum supervision. I am a supportive team member, and have a proven ability to lead by example, consistently hit targets, improve best practice and organize time efficiently. I am looking forward to making a significant contribution with a company that offers genuine opportunities for progress. In return, I would aim to contribute to the achievement of company objectives aiming for excellence in quality.

Overview

6
6
years of professional experience

Work History

Concierge Specialist

Probe
01.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone.
  • Handled customer complaints to satisfy and retain customers.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Sales Consultant Representative

AMART Furniture (Casual Employee)
11.2021 - Current
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Customer Service Representative

Weploy/Medibank
12.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Factory Production Worker

Patties Food Ltd
04.2018 - 12.2020
  • Carefully packaged finished products and prepared for shipment.
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Operated machines proficiently and in compliance to safety standards.
  • Inspected final products to assess compliance with quality standards and established tolerances.

Sales Consultant

Telstra Store Bairnsdale
10.2017 - 04.2018
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.

Education

Certificate IV in Accounting And Book

Swinburne University of Technology
Melbourne, VIC
12.2023

Skills

  • Staff Training
  • Customer Relations
  • Report Transcription
  • Sales Expertise
  • Microsoft Excel
  • Microsoft PowerPoint
  • Order Processing
  • Process Optimization
  • Document Control
  • Records Preparation
  • Call Center Operations
  • Critical Thinking
  • Money Handling Abilities
  • Product Promotion
  • CRM Software
  • Quality Control
  • Lead Generation
  • Receiving Support
  • Customer Relationship Management
  • Clerical Support
  • Quality Assurance Controls
  • Customer Consulting
  • Closing Sales
  • Problem-Solving Ability
  • Reading Comprehension
  • Typing Proficiency
  • Administrative Support
  • Professional Telephone Demeanor
  • Office Equipment Proficiency
  • Customer Service
  • Prioritization
  • Coordination
  • Documentation
  • Proofreading

REFERENCES

* references available upon request* 

Timeline

Concierge Specialist

Probe
01.2023 - Current

Sales Consultant Representative

AMART Furniture (Casual Employee)
11.2021 - Current

Customer Service Representative

Weploy/Medibank
12.2020 - 05.2021

Factory Production Worker

Patties Food Ltd
04.2018 - 12.2020

Sales Consultant

Telstra Store Bairnsdale
10.2017 - 04.2018

Certificate IV in Accounting And Book

Swinburne University of Technology

Similar Profiles

CREATE PROFILE
Aileen Revina