Francis Bonyo
Croydon,VIC
Summary
Passionate hospitality professional, widely exposed to a wide range of technologies and able to play a key role in delivering efficient services that meet business objectives. With 7 years of experience in Dubai, UAE having worked with top brands and always lead the team to exceed guest expectations and continuously grow together towards a common goal to achieve the set targets.
Overview
8
8
years of professional experience
Work History
Restaurant &Bar Supervisor
Cellar 43
2024.04 - Current
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Managed approximately 35 incoming reservations, calls & emails per day from customers.
Assistant Restaurant Manager
Leto Café & Restaurant
2022.07 - Current
- Assisting in hiring staff, onboarding and training staff as per company set standards.
- Overseeing the restaurant operation & managing a total of 33 staff on shift.
- Conducting staff appraisals and assessing staff performance.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Head Waiter / Retail Associate
Jones The Grocer - Khansaheb Lifestyle
2018.08 - 2020.08
- ,Guide guests to their tables & notifying them of the specials of the day
- Oversee the daily operations of the FOH staff i.e., drafting daily schedules & assigning tables to waitstaff and training new staff as per company SOP
- Managing delivery orders from various platforms & phone handling
- Inventory management, managed to cut cost of production by 19% by waste minimization.
- Performing opening & closing registers
Waiter / Server
Sarova Stanley Hotel
2016.01 - 2018.06
- Providing excellent wait service to ensure customer satisfaction
- Welcoming customers and leading them to their respective tables.
- Taking guest orders and handling a section of approximately 12 tables with a capacity of 38 covers alone.
- Serving guest food & drinks as per their orders & requests
- Billing guests & cash handling.
- Phone handling & various delivery platforms
Education
USA Cheese Specialist - Retail / Restaurant Supervisor
Jones The Grocer - Khansaheb Lifestyle
Dubai, UAE06.2022
High School Diploma -
International College of Culinary Arts
Dubai, UAE04.2022
UAE HACCP Food Safety Auditor - Food Safety & Hygiene.
Highfields International
Dubai, UAE08.2020
Skills
- Microsoft Office
- Supply Chain Coordinator
- Inventory Management
- Auditing & Accounting
- Sanitation Standards
- Pre-shift walk-through
- Employee Scheduling
- Menu development
- Customer Relationship Building
- Team Leadership
- Guest Interaction
- Safety awareness
- Outgoing Personality
- Relationship Building
- Customer Relations
Accomplishments
- Responsible Service of Alcohol (RSA VICTORIA)
- USA Certified Cheese Specialist
- HACCP & Advanced PIC Certificate
Organizations
- Sarova Stanley Hotel
- Nairobi, Kenya
Hobbies and Interests
- Yoga
- Hiking
- Volunteer work
- Cooking
- Travel / Adventure
Affiliations
An active member of USA cheese Guild and a certified Cheese Specialist.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Spanish
Limited Working
Timeline
Restaurant &Bar Supervisor
Cellar 43
2024.04 - Current
Assistant Restaurant Manager
Leto Café & Restaurant
2022.07 - Current
Head Waiter / Retail Associate
Jones The Grocer - Khansaheb Lifestyle
2018.08 - 2020.08
Waiter / Server
Sarova Stanley Hotel
2016.01 - 2018.06
USA Cheese Specialist - Retail / Restaurant Supervisor
Jones The Grocer - Khansaheb Lifestyle
High School Diploma -
International College of Culinary Arts
UAE HACCP Food Safety Auditor - Food Safety & Hygiene.
Highfields International
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