Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Affiliations
Languages
References
Timeline
Generic

FRANCIS HENRY BONYO

Croydon,VIC

Summary

Aged care and disability support worker with extensive experience in providing compassionate assistance to individuals in community and assisted living settings. Demonstrates professionalism and effective communication with clients, families, and healthcare providers. Proficient in utilizing various tools and devices to enhance daily living for individuals with disabilities. Strong organizational skills and self-motivation enable successful outcomes with minimal supervision.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Levantine Hill Estate
06.2024 - Current
  • Assisting in hiring staff, onboarding and training staff as per company set standards.
  • Overseeing the restaurant operation & managing a total of 33 staff on shift.
  • Conducting staff appraisals and assessing staff performance.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

Support worker

USAID AND AMPATH DISABILITY CENTRE
01.2022 - 02.2024
  • Prepares nutritious meals to meet individual dietary needs for clients daily in disability homes.
  • Assists and supervises clients with self-administered medications.
  • Adheres to all company requirements for patient interactions and care standards.
  • Checks medication schedules and clients’ needs to ensure correct medication administration.
  • Support clients with personal care, health care and hygiene.
  • Supporting clients in developing personal skills and independence.
  • Facilitating participation in social and community activities.
  • Recording residents’ observations accurately and reporting issues of concern.
  • Fully aware and respectful of residents' rights, as well as their religious and cultural beliefs.
  • Providing confidentiality, dignity and privacy to patients at all time.
  • Comprehensive understanding of residential and dementia care.
  • Aware of Health and Safety, infection control regulations, equal opportunities and data protection.
  • ROLES

Caring Support Volunteer

KENYA RED CROSS SOCIETY
Kisumu, Kisumu
07.2019 - 11.2021
  • Assisted in organizing community outreach programs for health education initiatives.
  • Supported logistics and distribution of relief supplies during emergency response efforts.
  • Coordinated volunteer recruitment and training sessions to enhance team effectiveness.
  • Engaged with community members to promote Red Cross services and resources.
  • Collaborated with local organizations to strengthen partnership efforts in disaster preparedness.
  • Facilitated workshops on first aid and basic life support skills for community members.
  • Managed inventory of emergency supplies to ensure readiness for deployment.
  • Documented volunteer activities and maintained records for program evaluation purposes.
  • Performed administrative tasks such as filing documents and updating databases.
  • Coordinated logistics for special events, such as conferences or workshops.
  • Collaborated with other volunteers to develop strategies for success.
  • Created content for social media accounts managed by the organization.
  • Provided guidance and mentorship to new volunteers joining the team.
  • Represented the organization at local events and meetings as requested.
  • Developed materials for use in outreach efforts.
  • Participated in community outreach campaigns focused on promoting awareness of the organization's services.
  • Facilitated group discussions on a variety of topics related to the organization's mission.
  • Greeted visitors and directed them appropriately.
  • Assisted with grant writing projects when needed.

Education

Kisumu Boy’s High School
01.2017

Skills

  • Assisting in the implementation of individualized care plans
  • Laboratory techniques
  • Knowledge of health issues relevant to the elderly/people with disabilities
  • Commitment to professional development and identifying opportunities for service improvement
  • Customer relationship management
  • Conflict resolution
  • Effective communication
  • Time management
  • Administrative support
  • Leadership skills
  • Guest issue resolution
  • Hospitality
  • Operational efficiency
  • Customer service
  • Personal care
  • Care standards compliance
  • Health and safety
  • Nutritional planning
  • Community outreach coordination
  • Record keeping
  • Daily living support
  • Disability care
  • Active listening
  • Community integration
  • Mobility assistance
  • Health and safety awareness
  • Confidentiality and privacy

Certification

  • NDIS work orientation module.
  • National police check
  • CPR/First aid certificate
  • NDIS Screening check
  • Australian license.
  • Covid 19 and flu certificate.

References

  • Gloria, Kemei, House manager, bulong@usaid.co.ke, 0426 157 518, USAID Ampath & Disability centre
  • Ryan, Sinclair, Venue Manager, 0456540798, Levantine Hill Estate

Volunteer Experience

KENYA RED CROSS, Volunteer, 2019-07, 2021-11, Complying with relevant legislation (Kenya-persons with Disabilities Act 14 of 2003), Participating in Red cross and USAID-immunization against polio and taking individuals to public forums., Handled laundry and changed bed sheets, Provide support for showering, toileting and incontinence care, Assisted older adults' clients with hygiene and grooming, Assisted in administering medication, Prepared and served meals, Provided companionship and performed light housekeeping tasks, Recorded and documented client information in daily progress notes, Roles

Affiliations

  • Golfing, Farming, Socializing, Culture exchange, Dining Out, Gardening, Sports, Caring for others.

Languages

English
Professional
Swahili
Professional
Spanish
Elementary

References

References available upon request.

Timeline

Restaurant Supervisor

Levantine Hill Estate
06.2024 - Current

Support worker

USAID AND AMPATH DISABILITY CENTRE
01.2022 - 02.2024

Caring Support Volunteer

KENYA RED CROSS SOCIETY
07.2019 - 11.2021

Kisumu Boy’s High School

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