Francis Lee
WHITE ROCK,QLD
Summary
Adept Security Officer with over 11 years experience, with proven expertise in incident reporting and conflict de-escalation, honed at Regal Security and Chubb Security. Excelled in maintaining safety, reducing damage risks during emergencies, and enhancing facility security through vigilant surveillance and strict access control. Skilled in both verbal and written communication, significantly improved security protocols and incident documentation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Officer
Regal Security
Cairns, QLD
05.2021 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Night Shift Filler
Coles Supermarket
Cairns And Brisbane
03.2009 - 04.2020
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
Security Officer
Chubb Security
Cairns, QLD
06.1999 - 02.2008
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
Certificate III - Security Operations
Regal Security And Industry Training
Cairns, QLD2024
Certificate II - Security Operations
Regal Security And Industry Training
Cairns, QLD2021
Year 12 Certificate -
Trinity Bay State High School
Manunda, QLD1993
Skills
- Report Writing
- Incident Reporting
- General security
- Conflict de-escalation
- Verbal and written communication
Personal Qualities
• Friendly and outgoing person who can adapt to any given situation.
• Quick learner and am comfortable working alone or as part of a team.
• Hard working and attentive which ensures that my work represents a job well done.
• Easy going and enthusiastic personality which has assisted in forging and maintaining excellent professional friendships with work colleagues.
Referees
TOM OBAH
Operations manager
Regal Security Cairns
Mobile: 0400 598 918
KYLE EVANS
Duty Manager
Coles Redbank
Mobile: 0402 939 586
GAVIN LOANE
Personal Referee
Mobile: 0400 748 135
Certification
Senior First Aid
Police Clearance
Timeline
Security Officer
Regal Security
05.2021 - Current
Night Shift Filler
Coles Supermarket
03.2009 - 04.2020
Security Officer
Chubb Security
06.1999 - 02.2008
Certificate III - Security Operations
Regal Security And Industry Training
Certificate II - Security Operations
Regal Security And Industry Training
Year 12 Certificate -
Trinity Bay State High School