FRANCIS POKANAU
Padstow,Australia
Summary
As a dedicated and knowledgeable professional with over experience in customer service, warehousing and operations, I seek to bring my abilities to add value to your company. I am a self-motivated professional with skills that integrate client service, communications, and general labour knowledge to deliver efficient and profitable results
Overview
26
26
years of professional experience
Work History
Air Side Officer
QANTAS GROUND SERVICES
Mascot, Australia
10.2014 - Current
- Receive and Dispatch of Aircraft (Bae146, Boeing 737, Airbus a321 and a330)
- Pushback of aircrafts
- Unloading and Loading of Aircrafts
- Forklift Duties
- Transporting freight between International and Domestic Terminals
- Acceptance of Import and Export of Freight
- Scanning of Import and Export Freight
- Assigning of freight for Import and Export
- General Warehousing duties
Flight Assistant Operator - Bar Builder
EGATE MATRIX - POURSHINS, AUSTRALIA
Mascot, Australia
06.2011 - 05.2012
- Bar builder for International airline flights from Australia
- Ensure provisions and supplies for each International flights are loaded correctly and completely according to itineraries
- Implement modifications for any flight changes are carried out efficiently
- Build domestic and Qantas Link flights
- Fulfil needs for toiletries and medical draws on International flights
Factory Hand
ACTIVE 3C CHEMICALS
Sydney, Australia
02.2008 - 06.2011
- Participated in the efficient production of cleaning chemicals, disinfectants, detergents, body wash and hand soaps
- Promoted and adhered to all health and safety regulations within the factory at all times
- Performed packing and unpacking of materials to quickly dispatch orders
- Operated forklift to facilitate transportation and shipping of materials
- Delivered company products between locations
Customer Service Representative
COMMONWEALTH BANK OF AUSTRALIA
Sydney, Australia
08.2007 - 10.2007
- Provided exceptional customer service with a positive and professional attitude
- Supplied actions steps and troubleshooting for issues, ensuring customer satisfaction
- Promote company services and products to customer according to individuals needs
- Handled cash, credit, and other banking transactions accurately and accountably
Cleaning Subcontractor
STEADFAST PROPERTY MAINTENANCE
Sydney, Australia
03.2005 - 09.2005
- Exhibited conscientiousness and organization in completing office cleaning services
- Communicated clearly and effectively with clients to determine and fulfil needs
- Completed all assignments with precision and detailed specific attention
Bank Officer / Branch Auditor
BANK OF SOUTH PACIFIC
Port Moresby, Papua New Guinea
01.1999 - 08.2004
- Performed teller duties, assisting customers clearly and courteously with enquiries
- Managed and maintained all Bank ATMs in the Province
- As a Branch Auditor, travelled to bank locations across the country to monitor and analyse operations at 43 Branches according to standards and regulations
Education
FIRST YEAR - APPLIED SCIENCE
University Of Technology
Lae, Morobe Province, Papua New Guinea01.1998
HIGHER SCHOOL CERTIFICATE - YEAR 12
Malala Catholic Secondary School
Madang, Madang Province, Papua New Guinea01.1997
HIGH SCHOOL CERTIFICATE - YEAR 10
Townsville Grammar School
Townsville, Queensland, Australia01.1995
Skills
- Safety-oriented
- Safety-conscious
- Production scheduling
- Multi-tasker
- Customer service focused
- Natural leader
- Manufacturing
- Packing and scanning orders
- Forklift driving
- Aeronautical Radio Operator Certificate accredited
Timeline
Air Side Officer
QANTAS GROUND SERVICES
10.2014 - Current
Flight Assistant Operator - Bar Builder
EGATE MATRIX - POURSHINS, AUSTRALIA
06.2011 - 05.2012
Factory Hand
ACTIVE 3C CHEMICALS
02.2008 - 06.2011
Customer Service Representative
COMMONWEALTH BANK OF AUSTRALIA
08.2007 - 10.2007
Cleaning Subcontractor
STEADFAST PROPERTY MAINTENANCE
03.2005 - 09.2005
Bank Officer / Branch Auditor
BANK OF SOUTH PACIFIC
01.1999 - 08.2004
FIRST YEAR - APPLIED SCIENCE
University Of Technology
HIGHER SCHOOL CERTIFICATE - YEAR 12
Malala Catholic Secondary School
HIGH SCHOOL CERTIFICATE - YEAR 10
Townsville Grammar School
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