Francisca Valenzuela Castillo
Melbourne,VIC
Summary
Results-oriented project manager specializing in residential construction, particularly in Dual Occupancy and Single Dwelling Knockdown projects. Expertise in client communication facilitates smooth transitions through pre-site planning phases. Demonstrated success in overseeing contract signings and achieving key performance indicators, efficiently guiding projects from sales acceptance to handover.
Overview
12
12
years of professional experience
Work History
Project Manager
ABN Group - Boutique Homes
Melbourne, 3008
12.2024 - Current
- Managed a diverse portfolio of clients to enhance customer journey satisfaction.
- Delivered premium customer service, exceeding client expectations consistently.
- Presented HIA Contracts with precision and adherence to timelines.
- Achieved site start KPIs within budgetary constraints.
- Proactively advanced projects between key milestones to ensure progress.
- Facilitated town planning application processes efficiently, ensuring compliance.
- Maintained exceptional communication among stakeholders to promote collaboration.
Customer Experience Coordinator - KDRB (Knock Down
ABN Group - Boutique Homes
Melbourne, 3008
01.2024 - 12.2024
- Resolved customer inquiries promptly and efficiently, maintaining high levels of satisfaction.
- Presented HIA Contracts to clients, ensuring clarity and compliance.
- Served as primary point of contact for clients, addressing issues swiftly.
- Guided clients throughout pre-construction processes, ensuring seamless transitions.
Customer Experience Associate KDRB
ABN Group - Boutique Homes
Melbourne, 3008
01.2023 - 12.2023
- Delivered essential administrative support to KDRB team during pre-construction handover phases.
- Facilitated client documentation, inquiries, and process navigation to enhance client experience.
Administration
Western Region Osteopathy
Melton, 3337
01.2022 - 12.2022
- Managed appointments and patient records to enhance front-office operations.
- Ensured efficient clinic flow and maintained professionalism in patient interactions.
- Provided essential administrative support to streamline daily operations in the clinic.
Co-Owner (Cleaning Business)
C2S Facility Services
Melbourne, 3340
01.2014 - 01.2022
- Executed service delivery, including job assessment and equipment operation for carpet cleaning.
- Oversaw daily operations and strategic growth initiatives to enhance business performance.
- Managed budgeting, invoicing, and expense tracking to ensure financial stability.
- Developed marketing strategies to attract new clients while retaining existing customers.
- Coordinated scheduling and logistics to optimize staff effectiveness and service operations.
Education
Diploma of Building And Construction Management - Building And Construction
Kangan Institute
Melbourne, Victoria, VIC03-2025
Certificate IV in Health Administration - Health Administration
Institute of Health And Nursing Australia
Melbourne, VIC02-2022
High School Diploma -
Catholic Regional College Sydenham
Sydenham, VIC11-2005
Skills
- Project management
- Customer service
- Client communication
- Administrative support
- Data management
- Team collaboration
Timeline
Project Manager
ABN Group - Boutique Homes
12.2024 - Current
Customer Experience Coordinator - KDRB (Knock Down
ABN Group - Boutique Homes
01.2024 - 12.2024
Customer Experience Associate KDRB
ABN Group - Boutique Homes
01.2023 - 12.2023
Administration
Western Region Osteopathy
01.2022 - 12.2022
Co-Owner (Cleaning Business)
C2S Facility Services
01.2014 - 01.2022
Diploma of Building And Construction Management - Building And Construction
Kangan Institute
Certificate IV in Health Administration - Health Administration
Institute of Health And Nursing Australia
High School Diploma -
Catholic Regional College Sydenham