Francisco Paiva
Sydney,New South Wales
Summary
Versatile and dynamic, I am an outgoing/enthisiastic individual passionate about travel and tourism with a diverse background in tourism, events, and hospitality. Armed with a Master's degree in Tourism and Event Management, I have not only pursued academic excellence but have also translated my knowledge into action by co-founding a successful enterprise with my siblings at the young age of 23. My journey in the professional landscape has taken me through various facets of the Tourism and hospitality sectors, where I have honed my skills in tourism management, hospitality services, and event organization. With a commitment to excellence and a natural flair for storytelling, I bring a unique blend of creativity, and hands-on experience to any project I undertake.
Overview
11
11
years of professional experience
Work History
Event Manager
Ghost Elite Charters Sydney
09.2021 - Current
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of Staff and catering providers.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution
Front Office Manager
Thredbo Alpine Hotel
02.2021 - 09.2021
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Resolved guest complaints professionally, maintaining positive relationships with customers.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
Waiter/Restaurant Supervisor
Burleigh Pavilion
02.2020 - 02.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled customer complaints diplomatically, working towards satisfactory solutions.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Co Founder/Hostel General Manager
Castilho 63 Hostel&Guest House
07.2014 - 12.2019
- Managed operational processes for improved efficiency and cost reduction.
- Executed front office duties and supervised staff.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Grew the customer base through targeted outreach and networking events.
- Enhanced employee satisfaction and retention by creating a positive work environment with clear communication and opportunities for growth.
- Optimized supply chain management processes to reduce costs while ensuring timely delivery of products.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Front Desk Receptionist
Lisbon Central Hostel
03.2013 - 04.2014
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Journalist Trainee
Correio Da Manhã
09.2012 - 02.2013
- Enhanced article quality by conducting thorough research and fact-checking before submission.
- Collaborated with editors to refine articles, ensuring clear and concise communication of complex topics.
- Managed multiple deadlines simultaneously, delivering high-quality work under pressure.
- Utilized social media platforms to promote articles, increasing reader engagement and driving website traffic.
Education
Master of Science - Tourism And Events Management
Estoril Faculty of Hotel Management And Tourism
Lisbon, Portugal10.2018
Bachelor of Science - Communication Sciences
Lisbon Faculty of Letters
Lisbon, Portugal2012
Skills
- Team Leadership and Supervision
- Vendor and Contract Negotiations
- Budget Management
- Client Meetings
- Deadline Management
- Supplier Relations
- Guest Relations
- Supply Management
- Travel Coordination
- Languages
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Event Manager
Ghost Elite Charters Sydney
09.2021 - Current
Front Office Manager
Thredbo Alpine Hotel
02.2021 - 09.2021
Waiter/Restaurant Supervisor
Burleigh Pavilion
02.2020 - 02.2021
Co Founder/Hostel General Manager
Castilho 63 Hostel&Guest House
07.2014 - 12.2019
Front Desk Receptionist
Lisbon Central Hostel
03.2013 - 04.2014
Journalist Trainee
Correio Da Manhã
09.2012 - 02.2013
Master of Science - Tourism And Events Management
Estoril Faculty of Hotel Management And Tourism
Bachelor of Science - Communication Sciences
Lisbon Faculty of Letters
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