FRANCO CRAMER
Los Angeles,USA
Summary
Dedicated professional with over 10 years of experience in hospitality, customer service, and event coordination. With a background in Business Management and Marketing, I specialize in delivering outstanding guest experiences, managing operations efficiently, and supporting promotional initiatives. Fluent in Spanish and conversational in Japanese, I bring a global perspective and strong interpersonal skills to every role, thriving in dynamic and customer-focused environments.
Overview
12
12
years of professional experience
Work History
Bartender & Host
The Montrose West Hollywood
Los Angeles, USA
08.2021 - Current
- Delivered exceptional customer experiences in a high-end hospitality environment, creating a welcoming and professional atmosphere
- Contributed to event coordination and marketing initiatives for special occasions, boosting attendance and revenue
- Trained and supervised team members to maintain consistency in service delivery
Server & Bartender
The Fortnightly of Chicago
Chicago, USA
09.2020 - 08.2021
- Assisted with private event preparation, working closely with management to align on client needs
- Implemented upselling techniques and recommendations that increased overall sales
Server/Bartender
La Esquina
New York City, USA
07.2018 - 04.2020
- Helped foster repeat business by delivering personalized service tailored to guest preferences
- Supported promotional campaigns through targeted service approaches, elevating brand perception
Server
230 Fifth Rooftop
New York City, USA
01.2018 - 07.2018
- Worked on event logistics and collaborated with teams to ensure seamless guest experiences
Translator & Event Assistant
Comité Olímpico del Perú
, Peru
05.2013 - 09.2017
- Provided translation and interpretation services for international events, including the Junior World Weightlifting Championships and the South American Youth Olympic Games
- Supported administrative and logistical tasks for the 131st IOC Session, facilitating smooth event execution
Receptionist
Snowshoe Mountain Ski Resort
, USA
12.2016 - 04.2017
- Acted as a key liaison for guests, managing bookings and assisting in promoting resort activities
Receptionist & Assistant Admin
Magma Sushi Lounge
, Peru
05.2015 - 12.2016
- Assisted with administrative tasks including payroll and inventory management
- Contributed to creating promotional materials and engaging in community-focused outreach
Sales Associate
Dédalo Arte Larcomar
, Peru
11.2013 - 01.2014
- Provided expert recommendations on artistic products, helping customers select tailored options
- Assisted in in-store merchandising to enhance the overall shopping experience
Education
Bachelor’s - Business Management & Marketing
San Ignacio University
Skills
- Customer Engagement & Service
- Event Coordination and Logistics
- Team Leadership & Training
- Basic Content Writing and Promotions
- Language Translation & Cross-Cultural Communication
- Marketing
References
Available upon request
Languages
- Spanish, Native
- Japanese, Conversational
Timeline
Bartender & Host
The Montrose West Hollywood
08.2021 - Current
Server & Bartender
The Fortnightly of Chicago
09.2020 - 08.2021
Server/Bartender
La Esquina
07.2018 - 04.2020
Server
230 Fifth Rooftop
01.2018 - 07.2018
Receptionist
Snowshoe Mountain Ski Resort
12.2016 - 04.2017
Receptionist & Assistant Admin
Magma Sushi Lounge
05.2015 - 12.2016
Sales Associate
Dédalo Arte Larcomar
11.2013 - 01.2014
Translator & Event Assistant
Comité Olímpico del Perú
05.2013 - 09.2017
Bachelor’s - Business Management & Marketing
San Ignacio University