Francois Cronje

Providing technical and clinical specialist expertise to internal and external customers.

• Attending surgical procedures and assist surgeons and hospital staff in the effective use of Stryker products
• Conducting in-service training and support Territory Managers.
• Confidently identifying and troubleshooting product-related problems and/or issues related to a customer's application of a product.
• Interacting with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
• Maintaining product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.
• Contributing to departmental improvements in quality metrics by participating in performance improvement initiatives related to trauma care delivery processes.
• Enhancing interdisciplinary communication by collaborating with physicians, therapists, and other healthcare professionals to develop comprehensive care plans for patients.

• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
• Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
• Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Directed initiatives to improve work environment, company culture or overall business strategy.

• Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
• Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
• Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
• Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
• Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
• Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
• Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
• Reduced operational costs through the identification and elimination of inefficient processes and practices.
• Implemented innovative solutions for optimizing inventory management and reducing stock shortages.
• Coordinated trade show participation effectively, securing valuable leads while staying within budget constraints.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
• Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
• Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.

• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
• Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
• Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.

• Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
• Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
• Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
• Enhanced product quality by implementing comprehensive QA processes and procedures.
• Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
• Conducted risk assessments to identify and mitigate potential quality issues.
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
• Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
• Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.

• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
• Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
• Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.

• Met with current clients to assess needs and develop improvement plans.
• Led proposal development efforts, winning multiple high-value contracts for the company.
• Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
• Elevated client engagement levels through regular communication updates and strategically planned touchpoints.
• Achieved targeted revenue growth by implementing effective sales strategies and tactics.
• Mentored junior team members, cultivating a culture of continuous improvement within the organization.

• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
• Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
• Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.

• Resolved customer complaints professionally, maintaining high levels of customer satisfaction and trust in our services.
• Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
• Adhered to strict industry standards for quality control, guaranteeing accurate prescription fulfillment for all clients.
• Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
• Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
• Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
• Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined inventory management with meticulous record-keeping and organization, reducing product loss and ensuring optimal stock levels.