Courteous person delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Highly efficient, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Reliable teammate takes pride in delivering efficient and high-quality operations. Excellent communicator works effectively with co workers
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Territorial Coordinator
ENTREPRENDRE POUR APPRENDRE
02.2019 - 06.2023
Network development with local entrepreneurs and
regional actors
Implementation of programs, introduction to entrepreneurship for students
Animation of classroom sessions
Organisation of soumission at the end of the year
Business Developer Executive
SODEXO
05.2018 - 01.2019
Communicated directly with customers and partners to build strong business networks and relationships.
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Implemented innovative business development strategies to increase customer base and expand market share.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Negotiated client contracts and agreements to cultivate profitable business transactions.
Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
Service Manager
SODEXO
10.2015 - 03.2018
Management of relationships with around ten service providers (cleanliness, security, waste management
Management of two logistics and mail agents,
Project management : development of the logistics zone, creation of a new zone to facilitate waste management, labeling projects to organize staff equipment
Team support catering (service, communication)
Shop Seller
HUGO BOSS
05.2014 - 08.2014
Checked incoming orders and organized new stock.
Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Organized shelves to remove slow moving items and add new merchandise.
Greeted customers entering store and offered assistance with requirements.
Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Helped managers with daily checklists and last-minute requirements.
Remained calm and composed in tense situations involving angry or upset customers.
Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Used in-store system to locate inventory and place special orders for customers.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
SEASONAL JOBS
RENAULT, STORA ENSO, ELEPHANT DANS LE BOA, AUTO D
JOBS DONE BETWEEN DURING SUMMER
Agent on chain – sanding/Car covering for painting modifications (Renault)
Receipt of goods, managements of stocks, (Stora Enso)
Theater company animator for kids and animations in the city (Elephant in the boa)
Car wash station employee (Autodrive)
Education
Master of Science - Management, Financial Analysis
IAE LILLE
LILLE, FRANCE
08.2016
Bachelor of Science - Communication, Droit, Economics
ISTC LILLE
LILLE, FRANCE
08.2014
High School Diploma -
Highschool Albert Chatelet
Douai, France
08.2009
Skills
Retail Merchandising
Store Organization
Inventory Management
Product Knowledge
Cash Handling
Payment Processing
Customer Assistance
Safety and Cleanliness Standards
Strong Communication and Interpersonal Skills
Product and Service Sales
Merchandise Receiving and Handling
Team Leadership
Flexible Hours
Store Opening and Closing
Languages
English
Professional Working
Timeline
Territorial Coordinator
ENTREPRENDRE POUR APPRENDRE
02.2019 - 06.2023
Business Developer Executive
SODEXO
05.2018 - 01.2019
Service Manager
SODEXO
10.2015 - 03.2018
Shop Seller
HUGO BOSS
05.2014 - 08.2014
SEASONAL JOBS
RENAULT, STORA ENSO, ELEPHANT DANS LE BOA, AUTO D
Master of Science - Management, Financial Analysis
IAE LILLE
Bachelor of Science - Communication, Droit, Economics
ISTC LILLE
High School Diploma -
Highschool Albert Chatelet
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