Francois Van Der Merwe

Field Service Technician

Komatsu

10.2018 - Current

Involved in field service as a 2nd-year apprentice, progressing to a qualified technician
Regular use of the Komatsu service truck for on-site servicing, maintenance, and breakdown management
Actively involved in the service team, received training from senior technicians to maintain and repair Komatsu machinery
Troubleshoot and serviced Komatsu machinery in the field
Gained hands-on experience working on PC8000 shovels, providing maintenance and breakdown support
Involved in preventative maintenance, troubleshooting, and emergency breakdown response for large Komatsu machines
Maintains a small batch of high-priority customers with direct access to your personal contact number for additional, personalized support
Responded to urgent service needs, ensuring rapid, tailored solutions to minimize downtime and maintain customer satisfaction
Built strong, long-term customer relationships, enhancing service delivery and fostering trust
Worked directly with sales teams to ensure build quality of new machines before delivery to customers
Actively involved in the pre-delivery inspection process, thoroughly checking machines for quality and ensuring they met operational standards before leaving the site
Extensive knowledge of Komatsu machinery, particularly large-scale mining equipment such as the PC8000 shovels
Actively improving skills in diagnostics, and preventative maintenance
Actively attending internal Komatsu machine training courses
Developing expertise in machine quality assurance and pre-delivery checks, contributing to improved customer satisfaction and product reliability
Heavily involved in service team
Contributed to team meetings to review machine status, plan maintenance schedules, and discuss customer needs
Overcame complex breakdown situations, often in remote locations, using problem-solving and technical skills to minimize downtime
Ensured compliance with safety standards while working with high-value, high-risk machinery in challenging environments
Played a pivotal role in delivering high-quality service and maintenance, contributing to customer satisfaction and machine uptime
Enhanced technical and customer service skills through involvement in pre-delivery quality assurance, helping to ensure machines met both company standards and customer expectations
Responded quickly to emergency maintenance requests for timely on-call support.
Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Reviewed technical documentation to complete equipment maintenance and repair.
Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Summary

Overview

Work History

Field Service Technician

Education

No Degree -

Skills

Certification

Timeline

Field Service Technician

No Degree -

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