Francoise Toni Stewart
Albany,Australia
Summary
Dedicated professional with a strong background in customer service and client management. Proven skills in communication and decision-making, aiming to enhance client relationships and drive team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trainee Prison Officer
Albany Regional Prison
Albany, Australia
02.2025 - Current
Senior Property Manager
First National Barstow Kerr
08.2023 - 02.2025
- All aspects of client management and customer service
- Data entry and data processing
- Coach and mentor new and existing staff
- Coordinate and delegate tasks as required
- Maintain and strengthen a large portfolio of clients
- Debt recovery
- Court representation
- Tenant inspection and supervision
- Management of properties including maintenance
- Reception duties including telephone and face to face enquiries
- All duties involved in adhering to the Residential Tenancies Act
Property Manager
First National Real Estate
Albany, Australia
04.2017 - 07.2023
- All aspects of client management and customer service
- Data entry and data processing
- Coach and mentor new and existing staff
- Coordinate and delegate tasks as required
- Maintain and strengthen a large portfolio of clients
- Debt recovery
- Court representation
- Tenant inspection and supervision
- Management of properties including maintenance
- Reception duties including telephone and face-to-face enquiries
- All duties involved in adhering to the Residential Tenancies Act
Property Manager
Albany Elite Property
Albany, Australia
06.2014 - 03.2017
- All aspects of client management and customer service
- Data entry and data processing
- Coordinate and delegate tasks as required
- Maintain and strengthen a large portfolio of clients
- Debt recovery
- Court representation
- Tenant inspection and supervision
- Reception duties including telephone and face-to-face enquiries
- All duties involved in adhering to the Residential Tenancies Act
Carer
Family Support Association
Albany, Australia
01.2014 - 04.2014
- Care for a disabled client
- Cook meals and clean for client
- Shower and dress client
- Assist with feeding
Education
High School Diploma -
Technical High
South Africa12-1981
Skills
- Consulting
- Customer Service
- Decision-Making
- Verbal Communication
- Written Communication
- Independent Work
- Teamwork
- Target Achievement
- Professional Phone Etiquette
- Work Ethic
- Microsoft Office
- Time Management
- Deadline Management
- Client management
- Data processing
- Court representation
- Tenant supervision
- Property maintenance
- Customer relationship management
References
- Michael Chapman Hill, 9842 4478, michael.chapman.hill@justice.wa.gov.au
- Susan Tompkin, 0400 933 403, susan.tompkin@justice.wa.gov.au
Training
- REIWA Property Management, Australia, 2014
- MYOB - Introduction at TAFE, Australia, 2013
- First Aid, Australia, 2010
- Telstra Siebel Training, Australia, 2009
- OHS Induction Assessment, Australia, 2009
Attitude And Attributes
- Effective communicator
- Initiative-taking and committed
- Readily establishes a good rapport with people from diverse cultures and backgrounds
- Maintain exacting standards of professional performance
- Initiative-taking and innovative as a facilitator
- Flexible work attitude
- Excellent planning, organisational and implementation skills
Skills - Key Strengths
- Proven ability to consult with clients and achieve desired outcomes
- Thirty years' experience in customer service both face to face and by phone
- Excellent decision-making skills
- Effective verbal and written communication skills
- Ability to work independently as well as in a team environment
- Ability to meet targets and objectives
- Professional phone etiquette
- Recognized as possessing an excellent work ethic and superior standard of work
- Computer skills including but not limited to all Microsoft Office software
- Excellent Time Management and working to deadlines
Accomplishments
- Investor Relations Manager: 2020, 2021, 2022, 2023
- Platinum Award, Residential, Revenue: 2021, 2023
Certification
- Property Management
References
References available upon request.
Timeline
Trainee Prison Officer
Albany Regional Prison
02.2025 - Current
Senior Property Manager
First National Barstow Kerr
08.2023 - 02.2025
Property Manager
First National Real Estate
04.2017 - 07.2023
Property Manager
Albany Elite Property
06.2014 - 03.2017
Carer
Family Support Association
01.2014 - 04.2014
High School Diploma -
Technical High
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