Franco Leonel Zumbo
Melbourne,VIC
Summary
Customer-focused professional with over 7 years of experience in fast-paced, client-facing environments, including luxury hotels and high-pressure service settings. Strong communicator with proven ability to handle inquiries, resolve issues efficiently, and maintain a calm, professional tone. Experienced in English and Spanish. Currently seeking a remote Customer Support role (email/chat) where clarity, reliability, and customer satisfaction are essential
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Facing Specialist (Hospitality)
Maha Restaurant
Cbd, Vic
02.2025 - 11.2025
- Delivered high-quality customer service in fast-paced, high-pressure environments
- Responded professionally to customer inquiries, requests, and issues
- Coordinated with team members to resolve problems efficiently and ensure customer satisfaction
- Maintained accuracy, attention to detail, and composure during peak periods
Guest Services Associate (5-Star Hotel)
Hotel Melia Villaitana
Benidorm, Valencia
06.2023 - 08.2024
- Managed first point of contact for guests in a luxury hospitality environment
- Handled guest questions, requests, and complaints with professionalism and empathy
- Coordinated with internal teams to ensure smooth and timely guest experiences
Education
Bachelor of Arts - Humanities
University of Alicante
Alicante, Valencia 09.2017 - 06.2021
Skills
- Customer communication (email & chat)
- Problem-solving and issue resolution
- Handling high-volume requests under pressure
- Attention to detail and accuracy
- Time management and reliability
- Team collaboration
- Adaptability and fast learning
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Facing Specialist (Hospitality)
Maha Restaurant
02.2025 - 11.2025
Guest Services Associate (5-Star Hotel)
Hotel Melia Villaitana
06.2023 - 08.2024
Bachelor of Arts - Humanities
University of Alicante
09.2017 - 06.2021