- Gardening
- Baking
- Photography
- Spending time with Family
Frances Gow
Yarrabilba
Summary
I am a very experience Front End supervisor with a solid background in managing front-end operations and driving customer satisfaction. Successfully led team to improve service efficiency and enhance overall shopping experience. Demonstrated ability to handle high-pressure situations and multitask effectively, showcasing strong leadership and communication skills. I am hoping to secure employment where I gain use my very knowledgeable and helpful skills and apply them to my position.
Overview
2026
2026
years of professional experience
Work History
Front End Supervisor
IGA Supermarket
2012 - 08.2025
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Managed inventory levels at checkout, ensuring that high-demand items were always available.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Cash counting
- Administrative skills
- Order management
- Customer service management
- Stock handling and Ordering
- Multitasking and prioritizing
- Inventory and stocking
- Cash handling accuracy
Interests
Timeline
Front End Supervisor
IGA Supermarket
2012 - 08.2025
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