- Gardening
- Baking
- Photography
- Spending time with Family
Frances Gow
Yarrabilba
Summary
I am a very experience Front End supervisor with a solid background in managing front-end operations and driving customer satisfaction. Successfully led team to improve service efficiency and enhance overall shopping experience. Demonstrated ability to handle high-pressure situations and multitask effectively, showcasing strong leadership and communication skills. I am hoping to secure employment where I gain use my very knowledgeable and helpful skills and apply them to my position.
Overview
2026
2026
years of professional experience
Work History
Front End Supervisor
IGA Supermarket
Panania, NSW
2012 - 08.2025
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Managed inventory levels at checkout, ensuring that high-demand items were always available.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Cash counting
- Administrative skills
- Order management
- Customer service management
- Stock handling and Ordering
- Multitasking and prioritizing
- Inventory and stocking
- Cash handling accuracy
Interests
Timeline
Front End Supervisor
IGA Supermarket
2012 - 08.2025