Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
RSA
Interests
Timeline
Generic

Franja Bailey

Beechworth

Summary

Dynamic professional with extensive experience in customer service and employee training at Elkemi, Pozzebon Pizzeria and Ox and Hound. Proven track record in conflict resolution and performance monitoring, fostering a positive team culture that enhances customer satisfaction. Skilled in inventory management and adept at utilizing point of sale technology to drive efficiency and collaboration.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Waitressing

Ox and Hound
12.2024 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively and efficiently in the environment.
  • able to follow current systems and adapt any necessary changes for the purpose for efficiency
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new and reasonably quick situations.
  • Required to look after specific functions with little notice
  • polite, inviting to customers
  • high level of customer service customer service
  • use of technology at the till

Elkemi

Amanda Murtugh
03.2021 - 04.2022
  • Maintained updated knowledge of current trends and popular products in the retail industry.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.


Pozzebon Pizzeria

Klaus Pozzebon
01.2003 - 01.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • clearing and cleaning tables
  • management of space and staff
  • stocking fridges
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Conducted training sessions for coffee and barista skills


Education

RSL CERTIFICATE And Certificate 3 in Computers

THE CENTRE - WANGARATTA
02-2024

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Point of sale
  • Time management
  • Team building
  • Active listening
  • Performance monitoring
  • Conflict resolution

Accomplishments

    INTIATOR OF MDT (MOVEMENT, DANCE AND THEATRE )

    public classes in Beechworth and has been yackandah too.

Certification

Applied science of Human Movement

Post graduate studies in education and teaching

RSA

Responsible serves  of alcohol 

Interests

  • Baking
  • learning more about food - assistant in kitchen ?
  • Yoga

Timeline

Waitressing

Ox and Hound
12.2024 - 12.2024

Elkemi

Amanda Murtugh
03.2021 - 04.2022

Pozzebon Pizzeria

Klaus Pozzebon
01.2003 - 01.2004

RSL CERTIFICATE And Certificate 3 in Computers

THE CENTRE - WANGARATTA

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Franja Bailey