Kyam Ives
Beverley,WA
Summary
Driven by a commitment to customer service excellence, I significantly enhanced Chicken Treat's reputation through innovative support initiatives, cutting wait times, and fostering client loyalty. My expertise in car detailing at Franjo Billic, coupled with a knack for adopting industry advancements, resulted in a notable increase in clientele. Skilled in both upselling and effective communication, I excel in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service
Chicken Treat
Karratha
01.2023 - 01.2024
- Enhanced company reputation by providing exceptional customer service and support.
- Provided excellent customer service resulting in increased patient retention rate.
- Enhanced dealership reputation by delivering exceptional customer service experiences.
- Documented customer service policies, scripts and procedures in Language.
- Developed and actualized customer service initiatives to decrease wait times.
- Increased client loyalty through exceptional customer service and personalized consultations.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Developed customer service processes to improve customer satisfaction.
Car Detailing
Franjo Billic
Karratha, WA
09.2022 - 05.2023
- Continuously monitored industry trends and best practices so as to stay on top of latest advancements within the car detailing field, and adapt them into our own workflow as appropriate.
- Assisted in training new employees on proper car detailing techniques, improving overall staff performance.
- Participated actively in promotional events showcasing car detailing skills resulting in an increase of new clientele base.
- Maintained a clean workspace for increased safety and efficiency in the car detailing process.
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Upheld company reputation for excellence through consistent adherence to established procedures and protocols for car detailing services.
- Identified areas for improvement in existing prototypes through careful inspection, leading to enhanced functionality and user satisfaction.
Education
Year 10 - Big Picture Program
Northam Senior High School
Northam, WASkills
- Customer service excellence
- Fast food customer service
- Customer service and support
- Customer service support
- Professional Customer Service
- Customer Service and Communication Skills
- Upselling products and services
- Know Your Customer
Languages
Yinjiibarndi
Native or Bilingual
Timeline
Customer Service
Chicken Treat
01.2023 - 01.2024
Car Detailing
Franjo Billic
09.2022 - 05.2023
Year 10 - Big Picture Program
Northam Senior High School