FRANK AFUNUGO NWAKALOR
Enugu,Nigeria
Summary
Self-driven Business Analyst with 5+ years of experience in Business Analysis, Project Management, Stakeholder Management, and Business Process Improvement. Proven track record across Health, Banking, Technology Service Sector, and Service Provider industries. Solution-oriented professional excelling in collaborating with diverse stakeholders, analyzing business needs, and bridging the gap between business and technical teams. Leverages technology to drive innovation and deliver robust solutions that directly impact business growth. Effective communicator of complex technical concepts to both technical and non-technical stakeholders. Strong analytical skills and ability to understand user needs to recommend optimal solutions for business requirements. Experienced in Agile development, Waterfall, and Hybrid methodologies with extensive stakeholder engagement and team leadership. Successfully implemented projects including HRIS on SaaS Platform, Knowledge Base Solution, ERP Enhancement, Project Online, Workflow Automation, CRM, and the 'Journey to Cloud' project.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Project Coordinator
Cyclink Engineering Ltd
09.2023 - Current
- Played a key role in the successful implementation of Human Resource Management System resulting in 30% efficiency.
- Led cross-functional teams during requirement gathering workshops and analyzing business requirement, translating them into actionable project plans and implementation.
- Spearheaded implementation of Employee Onboarding, Record Management, Learning and Development, Performance Management, Payroll Processing, and data migration
- Conducted thorough business process reviews and recommended process improvements, leading to a 25% reduction in operational costs.
- Worked with various key stakeholders to recommend and document business process changes for various transformation projects.
- Performed a gap analysis between the existing system and the desired state, which involved evaluating potential software solutions and custom development options.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance, and functionality.
- Worked collaboratively with the Solution Architects, Product Owners to understand and translate business requirements into proposed and costed projects implementation.
- Coordinated Daily scrums stand-ups sprints, collaborate with development teams and Subject Matter Experts (SME) during product backlog refinement to establish product goal.
- Worked with UIUX designer during system design to present mock-ups, prototypes, and user interface wireframes.
Business Analyst
Ecobank Nigeria Ltd
09.2012 - 09.2023
- Conducted thorough business process flows reviews and recommended process improvements, leading to a 25% reduction in operational costs.
- Liaised with users to perform requirement analysis, created visual representation to models use case, process flows, BPMN and customer journey to explain and analyse improvement in business process.
- Created project artifacts such as detailed functional requirements, non-functional requirements, business requirements user stories, and UML- Sequence Diagrams
- Facilitated brainstorming session, workshop session and conducted interviews to gain detailed understanding of business needs.
- Worked with QA team to develop the Test plans, Test scenarios, Test cases and Traceability Matrix for stakeholder to validate solution against agreed-upon acceptance criteria.
- Facilitated training sessions for end-users, ensuring smooth adoption of new software projects and processes.
Agile Product Owner
EMTA Nigeria Ltd
09.2009 - 09.2014
- Guided different Scrum teams, achieving a consistent 85% on-time delivery rate for roadmap items.
- Fostered a collaborative environment, resulting in a 35% increase in team member satisfaction (measured through surveys).
- Implemented a new process for backlog refinement, reducing pre-planning time by 25%.
- Streamlined inter-team communication channels, leading to a 15% decrease in rework due to misalignment.
- Successfully advocated for the adoption of Agile methodologies across the Human Resources department, resulting in a 20% reduction in project delivery timelines.
- Developed and delivered Scrum training workshops for stakeholders, increasing overall Agile understanding.
- Coached 4 Product Owners to effectively prioritize and manage product backlogs.
- Mentored team members, leading to a 10% improvement in individual technical skills (measured through assessments).
- Established key performance indicators (KPIs) for Scrum teams, enabling data-driven decision making for process improvement.
- Analyzed team performance metrics, identifying, and resolving bottlenecks that led to a 15% increase in overall team velocity.
Agile Business Analyst
Oceanic Resources Plc
10.2007 - 09.2009
- Ensured smooth functioning of IT systems by conducting regular reviews and updating processes as needed.
- Reduced project risks by proactively identifying potential roadblocks and working collaboratively to address them.
- Combined business and systems knowledge to create effective functional designs.
- Evaluated business requirements and translated them into detailed functional specifications for technical teams.
- Bridged the gap between technical teams and business units by translating complex concepts into easily understandable terms.
- Collaborated closely with stakeholders to gather feedback on delivered features and refine the product backlog accordingly.
- Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts, and broke down high-level information into detailed workable requirements.
Education
Post Graduate Diploma - Public Administration and Local Government
University of Nigeria, Nsukka
Nsukka, Enugu State08.2012
B. Sc - Cooperative Economic and Management
Nnamdi Azikiwe University
Awka, Anambra State09.2004
Skills
- Project Scheduling
- Software development life cycle
- Business Analysis
- IT Infrastructure
- Requirements Analysis
- Scrum Framework
- Project tracking
- Advanced problem solving
- Scope Management
- Work flow planning
- Project scope analysis
- Project Management
- Conflict Management
- Document Management
- Project scope
- Risk Management
- Team Bonding
- Software Development Lifecycle
- Vendor Sourcing
- Mergers and acquisitions knowledge
- Time Management
- Multitasking
Certification
- CBAP - International Institute of Business Analysis
- PMP - Project Management Professional Training
- Agile Scrum Master - International Scrum Institute
- Associate Member - Institute of Chartered Economists of Nigeria (ICEN)
- Associate Member - Nigerian Institute of Management (Chartered)
Timeline
IT Project Coordinator
Cyclink Engineering Ltd
09.2023 - Current
Business Analyst
Ecobank Nigeria Ltd
09.2012 - 09.2023
Agile Product Owner
EMTA Nigeria Ltd
09.2009 - 09.2014
Agile Business Analyst
Oceanic Resources Plc
10.2007 - 09.2009
Post Graduate Diploma - Public Administration and Local Government
University of Nigeria, Nsukka
B. Sc - Cooperative Economic and Management
Nnamdi Azikiwe University
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