Frank Cirillo
Dee Why
Summary
Accomplished professional with a proven track record at NSW State Transit, adept in safe driving and vehicle inspection, and skilled in enhancing operational efficiency. Excelled in leadership, significantly improving customer satisfaction and team productivity. Expert in defensive driving and problem-solving, ensuring top-notch service and safety in all roles.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
NSW State Transit
01.2007 - 02.2017
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Austrasiafire Systems
Anthony Pangallo
03.1998 - 03.2008
- Enhanced system efficiency by identifying and resolving complex technical issues.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
Supervisor
Worlmal
02.1992 - 09.2001
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Hair Dressing
Serge Ferre
02.1992 - 02.1996
- Ensured safety of all participants by closely monitoring game play and addressing potential hazards promptly.
- Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
- Provided exceptional customer service when addressing patient inquiries regarding their accounts, fostering positive relationships and prompt resolution of issues.
- Collaborated with local schools to enhance educational offerings while addressing gaps in current programming.
Education
Apprentice - Hair Dressing
TAFE NSW
NSW01-1998
High School Diploma -
FreshWater High School
Freshwater 01-1988
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
Certification
hair dressing
Supervising
year 12 diploma
Languages
Italian
Native or Bilingual
Timeline
Transit Bus Operator
NSW State Transit
01.2007 - 02.2017
Austrasiafire Systems
Anthony Pangallo
03.1998 - 03.2008
Supervisor
Worlmal
02.1992 - 09.2001
Hair Dressing
Serge Ferre
02.1992 - 02.1996
Apprentice - Hair Dressing
TAFE NSW
High School Diploma -
FreshWater High School
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