Frank Exley Harper

I have worked at The Old Stamp house for 6 years now starting of in the Pot wash for 5 years then had the opportunity to move to front of house which i took in September 2023. In this last 1 year i have been trained to a high standard working in a Michelin Star restaurant. I am now a wine sommelier, so can open the bottle of wine in front of the customer and pour them there drink professionally I can work behind the bar preparing all the drinks and can also work front of house comfortably taking 3 plates full of food at once. I try to work as fast as possible while maintaining a professional look so not rushing about and making silly mistakes, and i am also a quick learner so will be able to pick up new skills fast.

• Enhanced customer satisfaction by promptly attending to queries and requests.
• Worked collaboratively with kitchen staff for efficient service delivery.
• Maintained knowledge of menu items, leading to accurate order taking.
• Accommodated special dietary requests, enhancing customer dining experience.
• Explained dish components clearly to inform customers' decisions.
• Warmly greeted guests upon arrival to create welcoming atmosphere.

• i Have worked at Zeffirelli's for 5 years now and in that time i have learned a lot about all the aspects of having to work in a Cafe/Restaurant. i started of working in the Pot Wash for 2 years then had the opportunity to start working in the Kitchen, which i gained a lot of experience on the prepping process in the daytime and serving the food at night, i was in charge of the Starter section somedays and the Pasta pizza section others. I then took a break to do my GCSE's and then started working again in July 2024 as front of house staff as i already had experience working at The Old Stamp House.
• In the Cafe i quickly learned how to make nice coffees consistently and do Latte art for example a Heart, Rosetta and Tulip. I also know the difference between all the different types of coffees and also how to make them.
• At night time i worked in the restaurant where i had multiple roles for what was needed for the night, I worked as a Section waiter, food runner, drink runner, and also bartender which i enjoyed the most. As in the evening it gets busy and u have to the bar well organised so you can make the drinks quickly while making sure the quality is up to the highest standard.
• In Zeffirelli's they also have a Jazz bar which is open Fridays and Saturdays which i have also been a section waiter for. working whilst the music is going on can be a task as you don't want to disrupt the live music so you have got be fast paced and efficient
• Enhanced team productivity with effective delegation of tasks.
• Maintained a clean and organized workspace for optimal productivity and safety.

I am quite new to DJing; however, my family has a lot of experience in DJing, which has led me to take it on, and I now DJ for weddings and other types of gatherings. It has also made me a lot more confident as a person, talking to large groups of people on my own, and trying to give them the best experience possible.