ESTER GITTO
Ballajura,WA
Summary
Motivated business professional bringing 20 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
21
21
years of professional experience
Work History
Business Owner - Dahlia Boutique
Myself
04.2015 - 12.2023
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained new employees on proper protocols and customer service standards.
Customer Service/ Barista
La Pagnotta
05.2022 - 04.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Prepared and served a range of food selections
Sales Assistant
Shoes 4 Less
11.2006 - 07.2018
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Assistant Manager
Hotline Fashion
06.2005 - 11.2006
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Chain Reaction
04.2003 - 10.2005
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
St Brendan's College
Hamilton Hill, WA12.1987
Skills
- Customer Service
- Financial Management
- Quality Assurance
- Business Administration
- Staff Management
- Employee Training
- Purchasing and Planning
- Attention to Detail
Languages
Italian
Native or Bilingual
Timeline
Customer Service/ Barista
La Pagnotta
05.2022 - 04.2023
Business Owner - Dahlia Boutique
Myself
04.2015 - 12.2023
Sales Assistant
Shoes 4 Less
11.2006 - 07.2018
Assistant Manager
Hotline Fashion
06.2005 - 11.2006
Assistant Manager
Chain Reaction
04.2003 - 10.2005
High School Diploma -
St Brendan's College
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